Support Implementation Engineer

01 Systems; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

01 Systems is seeking a Technical Implementation Consultant with 5+ years of experience in supporting, maintaining, and integrating applications within a SaaS environment. The role involves installations, upgrades, troubleshooting, customization, and end-user support across SaaS and on-prem environments.

You will travel to customer sites globally and engage with diverse teams to ensure successful deployments.

Qualifications

• Minimum 5 years in solution support, maintenance, integration and customization.
• Experience with SaaS/On-Prem environments.
• Strong communication, presentation and relationship skills.
• Travel to customer sites globally.

Responsibilities

• Implement and install solutions on customer test and production environments.
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues.
• Respond promptly to customer requests/tickets.
• Prepare, review and ensure accuracy of technical documentation.
• Conduct preventive/corrective maintenance visits to customer sites physically or remotely.
• Document customer problems and resolutions.
• Conduct product training onsite and remotely.

Skills

Solution support

Maintenance

Integration

Customization

Tools

AWS

Azure

Docker

Kubernetes

SQL scripting

PowerShell

Job description

Technical Implementation Consultant with minimum 5 years of experience supporting, maintaining and integrating applications in a SaaS environment

Job Description:

• The ideal candidate will be an Implementation Consultant with minimum 5 years of experience in Solution support, maintenance, integration and customization.


• Responsibilities include installations, upgrades, troubleshooting, problem resolution, customization, bug fixing and end user support in SaaS/On-Prem environment.


• Clear and effective communication, presentation and relationship skills are essential.


• This role will give you the opportunity to travel and work at various customers' sites across the globe, meeting new people, learning about new cultures while doing your job

Responsibilities:

• Implement and install solutions on the customer's test and production environments.


• Work onsite and offsite to troubleshoot and diagnose customer reported issues


• Act positively and respond promptly to the customers requests/tickets.


• Prepare, review and ensure accuracy of technical documentation.


• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.


• Document customer problems and resolutions


• Perform any other job-related duties incidental to the work.


• Conduct Product Training onsite and remotely.

Experience in one or more of below is a plus

• Certification in AWS/Azure/Docker/Kubernetes


• SQL scripting especially T-SQL and PL/SQL.


• Working knowledge of Oracle, DB2 DBMS


• Database tuning and optimization


• PowerShell scripting


• Experience in Financial industry (banking)


• Good Academic Record