Technical Support Specialist (SaaS | SQL) (Fully Remote)

Partner Company; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Partner Company is seeking a skilled SaaS Support Engineer to troubleshoot live production issues across databases, applications, and infrastructure. You will work directly with enterprise clients, explain findings clearly, and collaborate with engineering teams to resolve complex problems.

Responsibilities include monitoring production systems, identifying performance bottlenecks, and contributing to documentation and support process improvements to raise service reliability and customer

Responsibilities

• Troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment using SQL and diagnostic tools.
• Support enterprise clients directly, explain findings, and collaborate with engineering teams to resolve advanced technical problems.
• Monitor production systems, identify performance bottlenecks, and contribute to documentation and support process improvements.

Job description

• - Troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment using SQL and diagnostic tools.
• - Support enterprise clients directly, explain findings, and collaborate with engineering teams to resolve advanced technical problems.
• - Monitor production systems, identify performance bottlenecks, and contribute to documentation and support process improvements.