System Support Engineer (gn)

TrendMiner; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Competitive salary

Job summary

TrendMiner, Houston, is seeking a System Support Engineer to ensure smooth deployment, provide technical support, and assist customers connecting TrendMiner to multiple data sources. The role requires strong customer care, clear communication, and detail orientation to write manuals and procedures.

You will support SaaS and on-premise installations, upgrades, and integration projects, collaborating with development to address complex tickets and improve support materials.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• Experience with network and security technologies (TCP/IP, DNS, IPsec, TLS/SSL).
• Experience with administering Linux systems and containerization (Docker, Kubernetes).
• Knowledge of authentication schemes such as Active Directory, SAML, OAuth.
• Knowledge of process data historians (AVEVA PI System, AVEVA Historian, AspenTech IP.21, Honeywell PHD, GE Proficy Historian, Yokogawa Exaquantum).
• Knowledge of ODBC and SQL (PostgreSQL, MySQL).
• Experience with virtualization (VMware, Hyper‑V) and cloud platforms (AWS, Azure).
• Scripting in Python.
• Hands-on experience with AI tools for troubleshooting, log analysis, or documentation.

Responsibilities

• Provide first- and second-line support for technical and functional queries.
• Assist customers with SaaS and on-premise installations and upgrades.
• Support customer data integration projects.
• Transfer knowledge to the team on implementation options and future improvements.
• Collaborate with development to resolve complex tickets needing escalation.
• Write support documentation and manuals for customers to scale the support experience.

Skills

Customer support

Communication skills

Troubleshooting

Linux administration

Docker

Kubernetes

Networking basics

Security concepts

SQL / PostgreSQL / MySQL

Python scripting

AI tools usage

Education

Bachelor’s degree in Computer Science or related field

Tools

Docker

Kubernetes

VMware

Hyper-V

AWS

Azure

Job description

Your Role at TrendMiner

TrendMiner builds an industrial analytics and AI platform that helps process manufacturers in chemicals, energy, and specialty manufacturing turn their operational data into better decisions. Process and asset experts use TrendMiner to analyze, monitor, and predict plant performance from time-series, event, and asset data, without needing to be data scientists. TrendMiner is part of Vercore, a group of industrial data software companies, and serves industrial customers worldwide.

Our Houston office supports customers across North America, and we’re looking for a System Support Engineer (gn) to join that team. We are hiring for this full-time position at our Houston, Texas location, with an immediate start.

In return, we offer you

• Build something that matters. Join an innovative company that’s growing fast, and grow right along with it.


• Work with great people. Be part of a talented, ambitious team that collaborates across countries and cultures.


• Stay ahead of the curve. Explore, learn, and experiment with cutting-edge technologies every day.


• Make your mark. Your ideas count here: help shape our technology choices, pitch new features, and see your impact firsthand.


• We’ve got you covered. Competitive salary plus comprehensive benefits, including health insurance, a 401(k) plan, and paid time off.

Your Role

You ensure a professional and smooth deployment of TrendMiner. You’ll provide technical support, advice, and updates on our products, and troubleshoot issues our customers run into. In addition, you’ll support our customers connecting TrendMiner to multiple data sources. You bring strong customer care skills, communicate confidently with customers, and have the attention to detail to write clear manuals and procedures. You should:

• Provide first- and second-line support to TrendMiner users for technical as well as functional queries and troubleshooting issues


• Assist our customers with their SaaS and on-premise installations and upgrades, covering functional and infrastructural aspects


• Support customer data integration projects


• Transfer knowledge to the team with respect to technical implementation options and make suggestions for future improvements


• Work with our development team to follow up on and resolve support tickets that require third-line support


• Write support documentation, knowledge base articles and manuals for our customers, to scale the support experience

Your Skills

Technical

• Bachelor’s degree in Computer Science or a related field, or equivalent experience


• Experience with network and security technologies (TCP/IP, DNS, IPsec, TLS/SSL)


• Experience with administering Linux systems and containerization technologies (Docker, Kubernetes)


• General knowledge of authentication and authorization schemes such as Active Directory, SAML, OAuth


• Knowledge of process data historians (e.g. AVEVA PI System, AVEVA Historian, AspenTech IP.21, Honeywell PHD, GE Proficy Historian, Yokogawa Exaquantum)


• Knowledge of commonly used database access standards like ODBC


• Working knowledge of SQL and relational databases (e.g. PostgreSQL, MySQL)


• Experience with virtualization (VMware, Hyper‑V) and cloud platforms (AWS, Azure)


• Practical experience with scripting languages like Python


• Hands‑on experience using AI tools (e.g. LLM assistants, AI agents) in technical work such as troubleshooting, log analysis, scripting, or documentation, and a working understanding of machine learning concepts to support customers using AI‑driven analytics features

Personal

• Be eager to learn new technologies and share your expertise with the team


• Strong ability to troubleshoot issues and provide resolution


• Take pride in resolving customer problems


• Good communication skills, customer focus, and a result-oriented attitude


• Value team results above personal praise

Please note: Applicants must be currently authorized to work in the United States on a full-time basis. TrendMiner will not sponsor applicants for work visas for this position.