System Support Analyst II

Greater Giving, Inc.; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Bonus and/or equity opportunities

Wellness Week

Paid time off

Job summary

Global Payments (Worldpay) is seeking a System Support Analyst to join our Core RAFT Support US team and help shape the future of global commerce. You will provide 24x7 on-call support for production systems, perform code-level analyses, and collaborate with IT, vendors, and product development to resolve issues.

The role requires a degree in CS/MIS/BA or equivalent, knowledge of programming languages, and strong analytical, time-management, and prioritization skills.

Qualifications

• Bachelor’s degree or equivalent in a related discipline.
• Experience in software quality control, systems analysis or system support preferred.
• Knowledge of programming languages.

Responsibilities

• Provide 24 x 7 on-call support for all assigned production-related systems.
• Conduct code-level software analyses to identify root causes of bugs and system modifications as needed.
• Interface with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyze problems, document and communicate resolutions, and conduct follow-up; escalate when necessary.
• Assist in documenting current policies and procedures.
• Represent the team on cross-functional production, support and development activities.

Skills

Programming languages

Analytical thinking

Time management

Prioritization

Independent work

Education

Bachelor’s degree in computer science/MIS/business administration or related

Job description

Make your mark at one of the biggest names in payments. We’re looking for a System Support Analyst to join our ever-evolving Core RAFT Support US team and help shape the future of global commerce.

What you’ll own

Provides 24 x 7 on-call support for all assigned production-related systems.

May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

Assists in documenting current policies and procedures.

Represents team on cross-functional teams for production, support and development activities.

Performs specialty production processing.

What you’ll bring

Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.

Knowledge of programming languages

Excellent analytical, problem-solving and time management skills

Ability to successfully manage multiple concurrent tasks

Ability to work well in a fast-paced, high stress team environment

Ability to work independently and intuitive ability to prioritize assignments

Willing to take on responsibilities and challenges

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.