System Support Analyst II

Worldpay, LLC; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Worldpay, LLC is seeking a System Support Analyst to join the Core RAFT Support US team and help shape the future of global commerce. The role involves 24x7 on-call support for production systems, root-cause analyses, and collaboration with IT, vendors, and product development.

The ideal candidate has a bachelor’s degree in CS/MIS or related field, experience in software quality control or systems analysis, and strong analytical and time management skills.

Qualifications

• Bachelor’s degree in computer science, MIS, business admin or related discipline or equivalent experience.
• Experience in software quality control, systems analysis or system support preferred.
• Knowledge of programming languages.
• Excellent analytical, problem-solving and time management skills.

Responsibilities

• Provides 24 x 7 on-call support for all assigned production-related systems.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up.
• Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Performs specialty production processing.

Skills

Programming languages

Analytical thinking

Time management

Education

Bachelor's degree in Computer Science or MIS

Equivalent experience

Tools

Software quality control

Systems analysis

System support

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a System Support Analyst to join our ever-evolving Core RAFT Support US team and help shape the future of global commerce.

What you’ll own

• Provides 24 x 7 on-call support for all assigned production-related systems.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up.
• Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross‑functional teams for production, support and development activities.
• Performs specialty production processing.

What you’ll bring

• Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience.
• Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
• Knowledge of programming languages.
• Excellent analytical, problem‑solving and time management skills.
• Ability to successfully manage multiple concurrent tasks.
• Ability to work well in a fast‑paced, high stress team environment.
• Ability to work independently and intuitive ability to prioritize assignments.
• Willing to take on responsibilities and challenges.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

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