Site Reliability Engineer I

Greater Giving, Inc.; Tempe (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Global Payments is seeking a Site Reliability Engineer I to join our Site Reliability Engineering (SRE) Team and help shape the future of global commerce. In this role, you’ll power the reliability, performance and scalability of the critical platforms that support millions of payment transactions worldwide.

Working at the intersection of software engineering and operations, you’ll contribute to building resilient, automated and self-healing systems that keep businesses running and customer

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Foundational knowledge of programming languages and applying software engineering to infrastructure.
• Understanding of Unix/Linux, TCP/IP, networking concepts, or willingness to learn.

Responsibilities

• Drive platform reliability and resilience by identifying failure points and strengthening availability.
• Advance automation and self-service capabilities to reduce operational complexity.
• Influence performance and scalability improvements to support growth.
• Increase operational visibility through monitoring and observability practices.
• Strengthen security and ensure highly available production environments.

Skills

Bachelor's degree

Programming languages

Unix/Linux

Analytical problem-solving

Collaborative mindset

Education

Bachelor’s degree in Computer Science / IT / related field

Job description

Make your mark at one of the biggest names in payments. We’re looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability Engineering (SRE) Team and help shape the future of global commerce. In this role, you’ll help power the reliability, performance and scalability of the critical platforms that support millions of payment transactions worldwide. Working at the intersection of software engineering and operations, you’ll contribute to building resilient, automated and self-healing systems that keep businesses running and customer experiences seamless. This is an opportunity to grow your technical expertise, influence how reliability is engineered across our environment and play a meaningful role in advancing Global Payments’ mission to deliver secure, innovative and dependable payment technology at scale.

What you'll own

• Drive platform reliability and resilience by identifying potential points of failure, validating system behavior through testing and contributing solutions that strengthen service availability and business continuity.
• Advance automation and self-service capabilities that reduce operational complexity, improve engineering efficiency and enable teams to deploy and manage services with greater speed and confidence.
• Influence performance and scalability improvements by analyzing system behavior, uncovering optimization opportunities and helping evolve platforms to support future business growth.
• Increase operational visibility and responsiveness through effective monitoring, alerting and observability practices that accelerate issue detection and improve service health outcomes.
• Strengthen customer and business confidence by helping ensure production environments remain secure, highly available and capable of delivering reliable payment experiences.

What you'll bring

• Bachelor’s degree in Computer Science, Information Technology, Business/Management Information Systems or a related field.
• Foundational knowledge of one or more programming languages and a strong interest in applying software engineering principles to infrastructure and operations challenges.
• Understanding of Unix/Linux operating systems, networking concepts such as Transmission Control Protocol/Internet Protocol (TCP/IP), routing and network topologies, or a willingness to build expertise in these areas.
• Analytical problem-solving skills with the ability to evaluate issues, follow structured approaches and deliver effective solutions.
• A collaborative and growth-oriented mindset, with the ability to build strong working relationships and continuously learn in a fast-paced technology environment.

It's a bonus if you have

• Exposure to cloud platforms, infrastructure automation, DevOps or GitOps practices through academic, personal or professional projects.
• Experience using monitoring, observability or incident management tools to improve system reliability and performance.
• Demonstrated curiosity for identifying opportunities to improve processes, automate repetitive work and enhance engineering efficiency.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

At this time, we are unable to offer visa sponsorship for this position. You must be authorized to work in the United States without the need for current or future sponsorship.

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Application steps

Here’s where we’ll learn a little about you, why you want to join Global Payments, and why you’d be a good addition to our team. You’ll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Globalpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we’ll invite you for an interview where we can get to know each other better.

Interview with a Globalpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Globalpayers.

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Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.