System Support Analyst II

Worldpay; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Worldpay in the United States is seeking a System Support Analyst to join our CoreRAFT Support US team and help shape the future of global commerce. The successful candidate will provide 24x7 on-call support for production systems, perform root-cause analyses, and coordinate with internal clients, IT, product development and vendors to resolve issues.

Candidates should bring a bachelor’s degree in a related field or equivalent experience, strong programming knowledge, and excellent analytical

Qualifications

• Bachelor’s degree or equivalent in computer science, MIS, business administration, or related field.
• Experience in software quality control, systems analysis or system support preferred.
• Strong knowledge of programming languages.

Responsibilities

• Provide 24x7 on-call support for production systems.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problems, documents and communicates resolution and conducts follow up.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Performs specialty production processing.

Skills

Programming languages

Analytical skills

Time management

Multitasking

Fast-paced environment

Independent work

Prioritization

Education

Bachelor’s degree in computer science / MIS / business administration or related field

Equivalent combination of education, training or work experience

Job description

Job Description

Make your mark at one of the biggest names in payments. We’re looking for aSystem Support Analystto join our ever-evolvingCoreRAFT Support USteam andhelp shape the future of global commerce.

Ready to take your careerglobal?

What you’ll own

• Provides 24 x 7 on-call support for all assigned production-related systems.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Performs specialty production processing.
  

What you’ll bring

• Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
• Knowledge of programming languages
• Excellent analytical, problem-solving and time management skills
• Ability to successfully manage multiple concurrent tasks
• Ability to work well in a fast-paced, high stress team environment
• Ability to work independently and intuitive ability to prioritize assignments
• Willing to take on responsibilities and challenges

About the team

Our inclusive and global teamswintogetherevery day.We’re proud to have the best minds in the industry, who you can learn from as you grow your career.The people, the energy, the connections – it’s unmatched.Come and be part of an ever-evolving companyand get dynamic opportunities that go beyond borders.

What makes aGlobalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’recurious andinnovative – always finding better ways to deliver impact.We empower each other to make decisions,andit’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like aGlobalpayer.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.