System Support Analyst I

Greater Giving, Inc.; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage for you and yourFamily

Bonus/equity opportunities

Wellness Week: paid day off

FLEX family inclusion community

Job summary

Global Payments in Cincinnati is seeking a System Support Analyst I to support production systems, develop scripts and participate in SOX compliance. The role requires on-call rotation and cross-functional collaboration with IT, product and vendors.

The ideal candidate has a CS/MIS/business-related degree or equivalent, strong analytical and multitasking skills, and the ability to manage multiple tasks in a fast-paced environment. Hybrid work arrangements are available.

Qualifications

• Bachelor’s degree or equivalent in CS/MIS/Business or related field.
• Knowledge of programming languages.
• Analytical, problem-solving and time management skills.
• Ability to manage multiple concurrent tasks.
• Ability to work in a fast-paced, high-stress environment.
• Ability to work independently and prioritize assignments.
• Willing to take on responsibilities and challenges.

Responsibilities

• Provides 24 x 7 on-call support for all assigned production-related systems.
• Develops and executes scripts and test plans; scripts may modify data not updateable via user interface.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
• Performs monthly and quarterly SOX testing.
• Other related duties assigned as needed.

Skills

On-call support

Analytical skills

Time management

Multitasking

Team collaboration

Education

Bachelor’s degree in computer science / MIS / business administration or related field

Job description

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.

This position is hybrid 3 days per week in the following office locations: Cincinnati, OH

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a System Support Analyst I to join our ever-evolving Core Settlement Support US team and help shape the future of global commerce.

What you’ll own

Provides 24 x 7 on-call support for all assigned production-related systems.

Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

Assists in documenting current policies and procedures.

Represents team on cross-functional teams for production, support and development activities.

Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.

Performs monthly and quarterly SOX testing.

Other related duties assigned as needed.

What you’ll bring

Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.

Knowledge of programming languages

Excellent analytical, problem-solving and time management skills

Ability to successfully manage multiple concurrent tasks

Ability to work well in a fast-paced, high stress team environment

Ability to work independently and intuitive ability to prioritize assignments

Willing to take on responsibilities and challenges

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

Explore the benefits we offer in the USA

My Health

• We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

• In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

• We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

• FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

• We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.