System Support Analyst I

Global Payments Inc.; Cincinnati (OH); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Global Payments Inc. is seeking a System Support Analyst I in Cincinnati, OH for a hybrid work setup (3 days in office). The role supports production systems with on-call duties and SOX compliance, partnering with IT, Product Development and vendors to resolve issues.

You will develop scripts, analyze root causes, and help document policies while contributing to a fast-paced, high-stakes team environment.

Qualifications

• Bachelor's degree in computer science, MIS, business administration or related discipline, or equivalent education/experience.
• Experience in software quality control, systems analysis or system support preferred.
• Knowledge of programming languages.
• Analytical, problem-solving and time management skills.
• Ability to manage multiple concurrent tasks.
• Ability to work well in a fast-paced, high stress team environment.
• Ability to work independently and prioritize assignments.
• Willing to take on responsibilities and challenges.

Responsibilities

• Provides 24 x 7 on-call support for all assigned production-related systems.
• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
• Performs monthly and quarterly SOX testing.
• Other related duties assigned as needed.

Skills

Programming languages

Analytical thinking

Time management

Multitasking

Fast-paced environment

Independent work

Prioritization

Education

Bachelor's degree in computer science / MIS / business admin

Job description

Job Description

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.

OH

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a System Support Analyst I to join our ever-evolving Core Settlement Support US team and help shape the future of global commerce.

Job Description

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.

This position is hybrid 3 days per week in the following office locations: Cincinnati, OH

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a System Support Analyst I to join our ever-evolving Core Settlement Support US team and help shape the future of global commerce.

What You’ll Own

• Provides 24 x 7 on-call support for all assigned production-related systems.
• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
• Performs monthly and quarterly SOX testing.
• Other related duties assigned as needed.

What You’ll Bring

• Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
• Knowledge of programming languages
• Excellent analytical, problem-solving and time management skills
• Ability to successfully manage multiple concurrent tasks
• Ability to work well in a fast-paced, high stress team environment
• Ability to work independently and intuitive ability to prioritize assignments
• Willing to take on responsibilities and challenges

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.