System Support Analyst

Franklin Fitch; Vidalia (GA); In loco; USD 75.000 - 85.000; Tempo pieno

Descrizione del lavoro

Franklin Fitch is seeking a Systems Engineer to join a growing MSP. The role involves leading IT system administration across client environments, with hands-on support and technical leadership.

You will troubleshoot complex issues and coordinate with clients to deliver tailored solutions. Ideal candidates have strong Windows Server, Office 365 and Exchange experience, solid networking skills, and the ability to manage multiple priorities in a fast-paced setting.

Competenze

• Strong communication with clients and internal teams.
• Ability to manage multiple priorities and work independently.
• Experience with Windows Server, Office 365 and Exchange environments.
• Solid networking knowledge: TCP/IP, DHCP, DNS, and Active Directory.
• Strong problem-solving and analytical skills.

Mansioni

• Oversee and maintain client IT systems including workstations, servers, and network infrastructure.
• Act as senior escalation point for complex hardware, software, and network issues.
• Collaborate with clients to understand business needs and deliver tailored technical solutions.
• Ensure system stability and performance through proactive monitoring and maintenance.
• Maintain accurate documentation of configurations and issue resolutions.

Conoscenze

Communication

Client management

Windows Server

Office 365

Exchange

Networking fundamentals

TCP/IP

DHCP

DNS

Active Directory

Problem solving

Formazione

Microsoft and/or Cisco certifications

Strumenti

VMware

Cisco Meraki

Firewall management

Descrizione del lavoro

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

Recruitment Consultant at Franklin Fitch

Are you a seasoned IT professional with a strong technical background and a passion for solving complex challenges? Do you thrive in fast-paced environments and enjoy working directly with clients to deliver effective solutions? If you're looking for an opportunity to apply your expertise in a dynamic and supportive setting, this Systems Engineer role could be the perfect fit.

We are working with a growing Managed Services Provider (MSP) that is seeking a Systems Engineer to join their team. This role offers the opportunity to work across diverse client environments, providing technical leadership and hands‑on support to ensure systems operate smoothly and efficiently.

Key Responsibilities:

• Systems Management: Oversee and maintain client IT systems, including workstations, servers, and network infrastructure.
• Technical Troubleshooting: Act as a senior escalation point for complex hardware, software, and network issues.
• Client Collaboration: Partner with clients to understand their business needs and deliver tailored technical solutions.
• Performance Monitoring: Ensure system stability and performance through proactive monitoring and maintenance.
• Documentation: Maintain accurate records of system configurations and issue resolutions to support long‑term efficiency.

Key Skills:

Required:

• Strong communication skills and the ability to engage professionally with clients and internal teams.
• Ability to manage multiple priorities and work independently.
• Expertise in Windows Server, Office 365, and Exchange environments.
• Solid understanding of networking concepts, including TCP/IP, DHCP, DNS, and Active Directory.
• Strong problem-solving and analytical skills.

Preferred:

• Experience with backup solutions and IT service management platforms.
• Microsoft and/or Cisco certifications.
• Familiarity with virtualization platforms such as VMware.
• Experience with Cisco Meraki and firewall management.

If you want additional information, feel free to get in touch via phone or email:

+ 1 404 999 8008

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting