System Analyst, eClinicalWorks (eCW)

Essen Medical Associates; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Essen Medical Associates in New York, NY is seeking an experienced eClinicalWorks (eCW) System Analyst to manage healthcare technology projects. This role entails optimizing the eCW EHR system, enhancing workflows, and supporting integrations across various systems. Candidates should have a Bachelor’s degree in healthcare IT and 3–5+ years of eCW experience. The job offers an inclusive work environment with opportunities for growth and teamwork among cross-functional teams.

Qualifications

• 3–5+ years of experience supporting eClinicalWorks (eCW).
• Strong understanding of ambulatory EHR systems.
• Experience with HL7 interfaces and API integrations.

Responsibilities

• Configure, build, and maintain eClinicalWorks modules.
• Lead and support eCW implementations and upgrades.
• Provide Tier 2/3 support for eCW-related issues.

Skills

Support for eClinicalWorks (eCW)

Understanding of clinical workflows

Project management

Problem-solving

Education

Bachelor’s degree in healthcare IT or related field

PMP, CSM, or equivalent project management certification

Tools

MS Project

Jira

Asana

Job description

Job Summary

Title: eClinicalWorks (eCW) System Analyst

Position Overview: The eClinicalWorks (eCW) System Analyst manages healthcare technology projects, ensuring they support organizational goals, comply with regulations, and are delivered on schedule. This role implements, optimizes, and supports the eCW EHR system while collaborating with clinical, operational, and revenue cycle teams to improve workflows and maintain compliance.

Responsibilities

System Configuration & Optimization:

• Configure, build, and maintain eClinicalWorks (eCW) modules including ambulatory workflows, order sets, templates, smart forms, and clinical documentation tools.
• Optimize workflows to enhance provider efficiency, increase patient throughput, and improve documentation quality.

Implementation & Upgrades:

• Lead and support eCW implementations, upgrades, and enhancements.
• Coordinate with stakeholders for requirements gathering, testing, and go-live support.
• Manage system changes using structured change management processes.
• Collaborate with providers, clinical leadership, revenue cycle teams, and IT infrastructure and integration teams.
• Act as a liaison between technical teams and clinical users.

User Support & Training

• Provide Tier 2/3 support for eCW-related issues.
• Troubleshoot system, interface, and workflow issues.

Integration & Interoperability

• Support integrations with labs, radiology, pharmacies, and third-party systems such as telehealth, billing, and patient engagement tools.
• Work with APIs, HL7 interfaces, and data exchange processes.

Data & Reporting

• Develop and maintain reports using eCW reporting tools.
• Ensure data integrity, accuracy, and consistency.
• Support quality reporting, regulatory compliance, and operational analytics.

Collaboration

• Work closely with providers, clinical leadership, revenue cycle teams, and IT infrastructure and integration teams.
• Act as a liaison between technical teams and clinical users.

Qualifications

Required Qualifications

• Bachelor’s degree in healthcare IT, Information Systems, or related field.
• 3–5+ years of experience supporting eClinicalWorks (eCW).
• Strong understanding of clinical workflows.
• Strong understanding of ambulatory EHR systems.

Preferred Qualifications

• eClinicalWorks certification (preferred).

Experience with:

• HL7 interfaces / API integrations.
• Revenue cycle workflows.
• Telehealth and patient engagement tools.
• Knowledge of regulatory programs (MIPS, HEDIS, etc.).

Additional Skills and Experience

• Proven experience managing cross-functional teams and vendor relationships.
• Excellent organizational, problem-solving, and multitasking skills.
• Proficiency with project management tools (MS Project, Smartsheet, Jira, Asana) and documentation tools (Confluence, Visio).
• Exceptional communication skills with the ability to tailor messaging for clinical, technical, and executive audiences.

Educational Requirements

• Bachelor’s degree in healthcare administration, Information Technology, Business Management, or related field.
• PMP, CSM, or equivalent project management certification.
• Experience with healthcare data analytics and reporting.
• Familiarity with Agile, Waterfall, and hybrid project methodologies.

Equal Opportunity Employer

Essen Healthcare is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees.