Clinical Application Support Analyst

GuideIT, LLC; Plano (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

401K retirement plan

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Job summary

GuideIT, LLC is seeking a Clinical Application Support Analyst to serve as a point-of-contact for users in healthcare settings. This role includes hands-on support for eCW system changes, documentation of issues, and engagement with customer teams. Candidates should have a thorough understanding of eCW and at least 3 years of experience in a similar field. The position allows for primarily remote work with some in-office responsibilities and offers competitive benefits including health insurance and performance bonuses.

Qualifications

• Thorough understanding of eCW and related 3rd Party Vendor applications.
• 3+ years of experience with implementation and/or support of eCW.
• Ability to engage with customer team members at all levels.

Responsibilities

• Act as an eCW Analyst on assigned Customer EHR department team.
• Participate in any required Customer and GuideIT meetings.
• Provide hands-on support for Customer approved changes to eCW settings and configurations.

Skills

Understanding of eCW and related 3rd Party Vendor applications

3+ years of experience with eCW

Strong communication and interpersonal skills

Ability to engage with customer team members at all levels

High productivity and efficiency

Education

Bachelor's Degree

Electronic Health Records - MEDITECH Systems Certificate

Job description

ABOUT THE ROLE

The Clinical Application Support Analyst is an experienced healthcare professional with extensive eCW experience; primarily focused on clinical applications. This position will serve as the point-of-contact for Customer’s end users including IT staff, management, physicians, administrative, and clinical staff.

PRIMARY DUTIES

• Act as an eCW Analyst on assigned Customer EHR department team
• Participate in any required Customer and GuideIT meetings
• Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
• Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
• Complete assigned incidents, requests, and projects related to the eCW and related systems
• Assist in creating, updating, and resolving issues with eCW vendor
• Recognizes incident trends and data anomalies to elevate possible critical incidents or problems to Tier 2 teams
• Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
• Other duties as assigned

QUALIFICATIONS & REQUIRED SKILL

• Thorough understanding of eCW and related 3rd Party Vendors applications
• 3+ years of experience with implementation and/or support of eCW
• Ability to engage with customer team members at all levels (staff level to management)
• Understands, promotes, and demonstrates customer processes and procedures
• Aptitude for high productivity and efficiency
• Strong communication and interpersonal skills

EDUCATION & CERTIFICATIONS

• Bachelor's Degree, preferred
• Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate

POSITION LOCATION & WORK SHIFT REQUIREMENTS

• Primarily remote work with occasional in-office work (Florida area residents only)
• Travel – occasional, as directed
• Must be flexible to assigned shift work

BENEFITS

In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays, and paid time off.

EEO STATEMENT

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.