EHR Analyst (eClinicalWorks)

CereCore; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare technology solutions provider in the United States is searching for an EHR Analyst (eClinicalWorks) to support healthcare providers. This role focuses on implementation and utilization of electronic health record technologies, requiring strong expertise in eClinicalWorks. The ideal candidate will have over 5 years of experience and a Bachelor’s degree with a preference for a background in healthcare. Responsibilities include training providers and ensuring effective use of EHR solutions. This position is contract-based with a mid-senior level designation.

Qualifications

• 5+ years of related experience.
• Requires knowledge of eClinicalWorks (eCW).
• Ability to provide training on EHR technologies.

Responsibilities

• Serve as a subject matter expert for ambulatory EHR.
• Conduct training for healthcare providers on eClinicalWorks.
• Support and enhance utilization of EHR technologies.

Skills

Experience with eClinicalWorks

Clinical application proficiency

Understanding of HIPAA regulations

Training abilities

Problem analysis skills

Provider support experience

Knowledge of clinical information systems

Education

Bachelor’s Degree or related experience (5+ years)

Job description

Location: Requires travel up to 50% across US

CereCore is seeking an EHR Analyst (eClinicalWorks) to join our team.

Responsibilities

• Serve as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR - eClinicalWorks).
• Assist providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of ambulatory EHR (eClinicalWorks) technologies.
• Ensure providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs.
• Maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers.
• Responsible for understanding the dynamic landscape of Health IT, various digital access and common.
• Leads and independently conducts ambulatory EHR implementations for providers and practices (new and acquisitions).
• Provides Training and Second level support for dictation and voice recognition technologies.
• Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices.
• Contributes as a subject‑matter expert for installation and support of ambulatory EHR solutions per standards and guidelines.
• Supports and assists with testing of ambulatory EHR functionality; assists in of test plans, troubleshooting, and clinical integration points.
• Works with integrated support teams to address software functionality, content, and defect resolution updates.
• Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting.
• Rounds in physician practices to ensure ambulatory EHR (eClinicalWorks) support needs and issues are proactively identified and addressed.
• Provides direct support of ambulatory EHR (eClinicalWorks) solutions to physician practices.
• Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
• Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests.
• Serves as a subject‑matter expert for ambulatory EHR (eClinicalWorks) solutions and support to the Service Desk Community.
• Enhances provider utilization of technologies, by offering at the elbow support, one‑on‑one training, and support.
• Develops, maintains and customizes ambulatory EHR (eClinicalWorks) system training materials to reflect market or practice or specialty‑specific needs.
• Prepares and delivers presentations, demonstrations, train‑the‑trainer, and special training courses with frequency.
• The role requires working closely with providers and practice personnel, but also involves working with an ecosystem of healthcare professionals.

Position Requirements

• 5+ years of related experience
• Bachelor’s Degree or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred.
• Previous eClinicalWorks (eCW) is required.
• Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology.
• Proficiency in clinical applications, ambulatory EHR preferred.
• Mature understanding of clinical application support processes and ambulatory EHR workflows preferred
• Extensive experience supporting providers.
• Broad expertise with clinical information systems.
• Understands pertinent regulatory guidelines (HIPAA) and government programs (Meaningful Use).
• Ability to advocate technology as means to improve the patient experience.
• Believes clinicians are for people better when armed with the right technology.
• Sees that technology applied to healthcare is meaningful.

Seniority level: Mid‑Senior level

Employment type: Contract

Job function: Information Technology and Training

Industry: Hospitals and Health Care

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