eCW Software Training Specialist

eClinicalWorks; Massachusetts; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits including PTO

Insurance

401(k)

Voluntary benefits

Bonuses

Job summary

A leading healthcare IT company is seeking a Software Training Specialist to train clients on eCW Software. This role involves significant travel, excellent communication skills, and the ability to coach diverse groups. Candidates should have a Bachelor's in Engineering or related fields. Comprehensive benefits, including PTO, insurance, and a 401(k), are offered.

Qualifications

• 1-3 years in healthcare, training, or EMR systems.
• Must become an eCW Certified Professional after training.
• Valid driver’s license required.

Responsibilities

• Travel to client sites to train end users on eCW software.
• Develop workflow processes and train clients.
• Document training sessions.

Skills

Exceptional customer service

Excellent oral and written communication skills

Ability to coach diverse groups

Basic technical terminology knowledge

Ability to multi-task in a fast-paced environment

Education

Bachelor’s Degree in Engineering, CS, or IS

Master’s preferred

Tools

MySQL

Windows Office

Job description

Join to apply for the eCW Software Training Specialist role at eClinicalWorks.

We are eClinicalWorks, a leader in healthcare IT providing cloud-based EHR/PRM solutions worldwide. We are committed to positive change, innovation, and teamwork. We value talent and offer a dynamic, diverse environment. Apply today to make a difference.

Software Training Specialist

Preferred Experience: Inpatient & Pharmacy.

This role involves providing training to client practices using eCW Software, requiring excellent communication and travel willingness. Benefits include travel time, points accrual, extensive product training, incentives, and more.

Responsibilities

• Travel to client sites to train end users (doctors and clinical staff) on eCW software and functionalities via coaching and classroom instruction.
• Develop workflow processes.
• Demonstrate software, suggest improvements, and train clients.
• Escalate issues to Project Managers.
• Prepare reports such as Checklists & Expense Reports.
• Document training sessions.
• Perform other duties as assigned.

Skills & Abilities

• Exceptional customer service and attention to detail.
• Excellent oral and written communication skills.
• Ability to coach diverse groups.
• Knowledge of MySQL, Windows Office, networking, and physician billing.
• Professional demeanor in stressful situations.
• Basic technical terminology knowledge.
• Ability to multi-task in a fast-paced environment.
• Bi-Lingual/Multi-Lingual a plus.
• Must become an eCW Certified Professional after initial training.

Minimum Requirements

• Bachelor’s Degree in Engineering, CS, or IS; Master’s preferred.
• 1-3 years in healthcare, training, or EMR systems.
• Valid driver’s license.
• Willing to travel 50-75% across the US.
• Remote work with regional base and appropriate time zone.

eClinicalWorks offers comprehensive benefits including PTO, holidays, insurance, 401(k), FSA, voluntary benefits, and bonuses. We are an Equal Opportunity Employer, supporting diversity and inclusion.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Human Resources
• Industries: Software Development