System Administrator T2.5 (MSP / Hybrid WFH)

Bowman Williams; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health and Vision Insurance

Major holidays off

Job summary

Bowman Williams in New York, NY is seeking a System Administrator T2.5 for a hybrid MSP environment. You will support multiple NYC client environments with Windows and macOS, Microsoft 365, cloud-first workflows, and hands-on troubleshooting.

The role offers a clear growth path toward senior escalation, client relationship ownership, and potential CIO-adjacent responsibilities as the MSP expands post-merger. Travel to client sites in NYC is required as needed.

Qualifications

• 3+ years of professional IT support experience.
• MSP experience supporting multiple client environments is required.
• Tier 2 or Tier 2.5 support experience with the ability to work independently toward resolution.
• Strong Windows and macOS troubleshooting experience.
• Hands on Microsoft 365 support experience, including user administration, Outlook, Teams, OneDrive, SharePoint, permissions, and common access issues.
• Working knowledge of cloud first client environments, identity management, endpoints, and basic network troubleshooting.
• Ability to support professional services users across business applications, hardware, software, and connectivity issues.
• Strong communication skills with a polished, client facing approach.

Responsibilities

• Provide Tier 2 and Tier 2.5 support across multiple MSP client environments.
• Troubleshoot Windows and macOS devices, Microsoft 365, user access, cloud applications, endpoint issues, and network connectivity.
• Manage remote service desk tickets while supporting NYC client visits when hands on work is needed.
• Support professional services applications used in architecture, engineering, design, and creative environments, including Revit, Rhino, AutoCAD, and Bluebeam.
• Serve as an escalation point for more complex endpoint, application, identity, and connectivity issues.
• Collaborate with other engineers while maintaining ownership of assigned tickets and client communication.
• Document troubleshooting steps, resolutions, client interactions, and environment details in the PSA system.

Skills

MSP experience

Windows/macOS troubleshooting

Microsoft 365

Cloud-first environments

Identity management

Client communication

Multitasking in MSP

Travel to NYC

Tools

Halo

Ninja

Addigy

Apple Business Manager

Revit

Rhino

AutoCAD

Bluebeam

Job description

System Administrator T2.5 (MSP / Hybrid WFH)

Location: New York, NY

Work Model: 4 days onsite, 1 day WFH

Salary: $90,000 to $110,000

MSP Experience: Required

Tier 2.5 MSP Support With Growth Path

We are a growing Managed Services Provider hiring a System Administrator T2.5 to support professional services clients across New York City.

This role is a strong fit for an MSP technician who enjoys technical variety, client interaction, Mac and Windows support, Microsoft 365, cloud first environments, and hands on troubleshooting across multiple client environments.

You will support clients in legal, accounting, engineering, architecture, creative services, and other professional services industries while building toward senior escalation, client relationship, account management, or CIO adjacent responsibilities over time.

Why MSP Candidates Apply

This is not a permanently embedded single client role. You will work across multiple NYC client environments, giving you exposure to different technologies, users, business needs, and technical challenges.

The company is continuing to grow after a recent merger and rebrand, making this a newly created role with long term advancement potential.

You will work in a flat technical structure where engineers collaborate across the full client base instead of being locked into one pod, one client group, or one narrow support lane.

Technical Scope

• Provide Tier 2 and Tier 2.5 support across multiple MSP client environments
• Troubleshoot Windows and macOS devices, Microsoft 365, user access, cloud applications, endpoint issues, and network connectivity
• Manage remote service desk tickets while supporting NYC client visits when hands on work is needed
• Support professional services applications used in architecture, engineering, design, and creative environments, including Revit, Rhino, AutoCAD, and Bluebeam
• Serve as an escalation point for more complex endpoint, application, identity, and connectivity issues
• Collaborate with other engineers while maintaining ownership of assigned tickets and client communication
• Document troubleshooting steps, resolutions, client interactions, and environment details in the PSA system
• Identify recurring issues and recommend improvements that reduce support volume and improve client stability

Required Background

• 3+ years of professional IT support experience
• MSP experience supporting multiple client environments is required
• Tier 2 or Tier 2.5 support experience with the ability to work independently toward resolution
• Strong Windows and macOS troubleshooting experience
• Hands on Microsoft 365 support experience, including user administration, Outlook, Teams, OneDrive, SharePoint, permissions, and common access issues
• Working knowledge of cloud first client environments, identity management, endpoints, and basic network troubleshooting
• Ability to support professional services users across business applications, hardware, software, and connectivity issues
• Strong communication skills with a polished, client facing approach
• Ability to manage multiple priorities in a fast moving MSP environment
• Ability to travel to client sites throughout New York City as needed

Additional Strengths

• Experience with Halo, Ninja, Addigy, Apple Business Manager, or similar MSP and Apple management tools
• Familiarity with Revit, Rhino, AutoCAD, Bluebeam, or other AEC applications
• Experience acting as a technical escalation point or trusted client resource

Pay, Benefits, and Growth

• $90,000 to $110,000 base salary
• Health and Vision Insurance
• Major holidays off
• Minor federal holidays are generally treated as light days
• Hybrid WFH (4 days onsite, 1 day at home)
• Clear path toward senior technical responsibilities, client relationship ownership, account management, or strategic client advisory work
• Opportunity to join a growing MSP with a cloud first technical environment and strong client variety