IT Help Desk Technician Tier 1.5 (MSP)

Bowman Williams; Brick Township (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Dental and Vision Insurance

On call and overtime pay

Career growth with MSP

Job summary

Bowman Williams is seeking an IT Support Technician Tier 1.5 to assist small and mid-sized business clients across New Jersey. This onsite role requires five days a week with local client travel as needed.

You will leverage MSP experience to manage Microsoft 365, Active Directory, networking, workstation support, and proactive maintenance, while mentoring juniors and helping clients on site or remotely. A pathway toward Level 2 is available.

Qualifications

• 3+ years of help desk, desktop support, or technical support experience.

Responsibilities

• Provide Tier 1.5 support for small and mid sized business clients
• Troubleshoot Windows desktops, laptops, Microsoft 365, Office applications, printers, connectivity, and user access issues
• Support Active Directory, user accounts, permissions, password resets, and basic group management
• Assist with network troubleshooting including internet connectivity, switches, routers, wireless, VPNs, and basic firewall issues
• Monitor and maintain client systems to help prevent recurring issues and reduce downtime
• Document support activity, ticket updates, troubleshooting steps, and client environment details
• Communicate clearly with clients and provide timely updates on open tickets
• Assist with onboarding and support of junior technicians
• Support local client visits for onsite troubleshooting, installs, and basic project work
• Participate in an on call rotation once per month for urgent client needs

Skills

MSP experience

Windows troubleshooting

Microsoft 365

Active Directory

Networking basics

Communication

Documentation

Team collaboration

Tools

MSP tools

Ticketing systems

RMM platforms

Documentation systems

Job description

Work Model: Onsite 5 days per week with local client travel

Salary: $60,000 to $70,000

MSP Experience: Required

Why This Role Is Worth a Look

We are a growing Managed Services Provider hiring an IT Support Technician Tier 1.5 to support small and mid sized business clients across New Jersey.

This role is a strong fit for someone with MSP experience who is beyond basic help desk support and ready to take on more ownership across Microsoft 365, Active Directory, networking, workstation support, client communication, and proactive maintenance.

You will work directly with clients, support multiple environments, assist junior technicians, and continue building toward a true Level 2 role.

What You Will Work On

• Provide Tier 1.5 support for small and mid sized business clients
• Troubleshoot Windows desktops, laptops, Microsoft 365, Office applications, printers, connectivity, and user access issues
• Support Active Directory, user accounts, permissions, password resets, and basic group management
• Assist with network troubleshooting including internet connectivity, switches, routers, wireless, VPNs, and basic firewall issues
• Monitor and maintain client systems to help prevent recurring issues and reduce downtime
• Document support activity, ticket updates, troubleshooting steps, and client environment details
• Communicate clearly with clients and provide timely updates on open tickets
• Assist with onboarding and support of junior technicians
• Support local client visits for onsite troubleshooting, installs, and basic project work
• Participate in an on call rotation once per month for urgent client needs

What We Are Looking For

• 3+ years of help desk, desktop support, or technical support experience
• Recent MSP experience supporting multiple client environments is required
• Strong Windows desktop and Microsoft 365 troubleshooting experience
• Experience with Active Directory, Office 365, user administration, permissions, and common business applications
• Basic networking knowledge across DNS, DHCP, VPNs, wireless, routers, switches, and connectivity troubleshooting
• Experience using MSP tools, ticketing systems, remote support tools, RMM platforms, or documentation systems
• Ability to work independently while also collaborating with the team
• Strong communication, documentation, customer service, and problem solving skills
• Professional, personable approach when working with clients onsite and remotely

Experience That Helps

• Experience mentoring or supporting junior technicians
• Exposure to IP phones, IP cameras, workstation deployments, or small business network support
• Strong interest in growing into Level 2 support

Compensation and Benefits

• $60,000 to $70,000 salary
• On call and overtime pay
• Dental and Vision Insurance
• Opportunity to grow with a people first MSP that values employee loyalty, client service, and internal advancement