MSP Tier 2.5 System Administrator – Hybrid NYC, Growth Path

Bowman Williams; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health and Vision Insurance

Major holidays off

Job summary

Bowman Williams in New York, NY is seeking a System Administrator T2.5 for a hybrid MSP environment. You will support multiple NYC client environments with Windows and macOS, Microsoft 365, cloud-first workflows, and hands-on troubleshooting.

The role offers a clear growth path toward senior escalation, client relationship ownership, and potential CIO-adjacent responsibilities as the MSP expands post-merger. Travel to client sites in NYC is required as needed.

Qualifications

• 3+ years of professional IT support experience.
• MSP experience supporting multiple client environments is required.
• Tier 2 or Tier 2.5 support experience with the ability to work independently toward resolution.
• Strong Windows and macOS troubleshooting experience.
• Hands on Microsoft 365 support experience, including user administration, Outlook, Teams, OneDrive, SharePoint, permissions, and common access issues.
• Working knowledge of cloud first client environments, identity management, endpoints, and basic network troubleshooting.
• Ability to support professional services users across business applications, hardware, software, and connectivity issues.
• Strong communication skills with a polished, client facing approach.

Responsibilities

• Provide Tier 2 and Tier 2.5 support across multiple MSP client environments.
• Troubleshoot Windows and macOS devices, Microsoft 365, user access, cloud applications, endpoint issues, and network connectivity.
• Manage remote service desk tickets while supporting NYC client visits when hands on work is needed.
• Support professional services applications used in architecture, engineering, design, and creative environments, including Revit, Rhino, AutoCAD, and Bluebeam.
• Serve as an escalation point for more complex endpoint, application, identity, and connectivity issues.
• Collaborate with other engineers while maintaining ownership of assigned tickets and client communication.
• Document troubleshooting steps, resolutions, client interactions, and environment details in the PSA system.

Skills

MSP experience

Windows/macOS troubleshooting

Microsoft 365

Cloud-first environments

Identity management

Client communication

Multitasking in MSP

Travel to NYC

Tools

Halo

Ninja

Addigy

Apple Business Manager

Revit

Rhino

AutoCAD

Bluebeam

Job description

Bowman Williams in New York, NY is seeking a System Administrator T2.5 for a hybrid MSP environment. You will support multiple NYC client environments with Windows and macOS, Microsoft 365, cloud-first workflows, and hands-on troubleshooting.

The role offers a clear growth path toward senior escalation, client relationship ownership, and potential CIO-adjacent responsibilities as the MSP expands post-merger. Travel to client sites in NYC is required as needed.