Korean Bilingual System Admin & Service Desk

vibehackers; Plano (TX); On-site; USD 53,000 - 78,000; Full time

Job summary

Vibehackers is seeking a Senior Korean bilingual System Administrator & Service Desk professional to support users, administer IT operations, and build AI-assisted automation to improve workflows. You will deliver service desk support, manage user access, and document configurations while collaborating with U.S.

and Korea headquarters to ensure reliable operations and actionable reporting. Experience with Jira, scripting, and prompt engineering is valued, along with a Bachelor’s in a related

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in Service Desk/Help Desk Operations, IT Operations, Application Support, or System Administration.
• Experience supporting users, troubleshooting issues, and coordinating with stakeholders.
• Fluent written and verbal communication in English and Korean.

Responsibilities

• Provide Service Desk / Help Desk support and customer support for users.
• Perform basic to intermediate system administration tasks, including user and access management.
• Maintain system configuration, workflows, and process documentation; investigate and elevate issues.
• Conduct data analysis and reporting using Excel and KPI metrics.
• Design and implement AI-driven automation and AI-assisted development workflows; apply prompt engineering techniques to create and optimize AI-assisted processes.
• Apply continuous process improvement with an Agile mindset to QA and system failure issues.
• Coordinate with multiple stakeholders across U.S.-based teams and Korea-based headquarters.

Skills

Service Desk

System Administration

Data Analysis

AI-driven Automation

Prompt Engineering

Workflow Configuration

Stakeholder Coordination

Bilingual Communication

KPI Reporting

Agile

Troubleshooting

User & Access Management

Education

Bachelor’s degree in Information Systems or related field

Tools

Jira

Job description

Explicitly mentions vibe coding / AI-assisted development and prompt engineering to build lightweight automation. Role involves using AI tools to accelerate automation and workflows.

About the Role

Korean Bilingual System Admin & Service Desk professional to provide service desk support, perform system administration, and build AI-assisted automation to improve operations and reporting. The role focuses on troubleshooting, user/access management, workflow configuration, and cross-regional collaboration with U.S. teams and a Korea-based headquarters.

Job Description

Role

Korean Bilingual System Admin & Service Desk role responsible for delivering service desk and customer support, performing system administration tasks, and implementing AI-driven automation and process improvements. The role supports cross-regional teams (U.S. and Korea) and focuses on ensuring reliable web/system operations and actionable reporting.

Key Responsibilities

• Provide Service Desk / Help Desk support and customer support for users.
• Perform basic to intermediate system administration tasks, including user and access management.
• Maintain system configuration, workflows, and process documentation; investigate and elevate issues.
• Conduct data analysis and reporting using Excel and KPI metrics.
• Design and implement AI-driven automation and AI-assisted development workflows; apply prompt engineering techniques to create and optimize AI-assisted processes.
• Apply continuous process improvement with an Agile mindset to QA and system failure issues.
• Coordinate with multiple stakeholders across U.S.-based teams and Korea-based headquarters.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or related field preferred.
• 5+ years of experience in one or more of: Service Desk / Help Desk Operations, IT Operations, Application Support, or System Administration.
• Experience supporting users, troubleshooting issues, and coordinating with stakeholders.
• Fluent written and verbal communication in English and Korean.

Special Skills & Qualifications

• Experience with Jira or other ticketing / workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, or scripting.
• Familiarity with prompt engineering techniques to maintain AI-assisted workflows.
• Pay range: $53,000 to $78,000 per year.
• Benefits: medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D) insurance; long-term disability (LTD) insurance; optional voluntary life/AD&D coverage.

Skills

Service Desk System Administration Data Analysis AI-driven Automation Prompt Engineering Process Improvement Troubleshooting User & Access Management Workflow Configuration Stakeholder Coordination Bilingual Communication (English & Korean) KPI Reporting Agile

Experience Level

Senior

USD 53,000 - 78,000/year

Employment Type

Full-time

• Medical insurance
• Dental insurance
• Paid sick leave