System Admin & Service Desk- Bilingual (English/Korean)

Ultimate Staffing; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Ultimate Staffing is seeking an experienced IT Operations Specialist in Plano, TX to manage system administration tasks, data reporting, and process improvements. You will coordinate with US teams and Korea HQ, support users, and help deploy AI-assisted workflows on web-based systems.

The role requires strong English and Korean communication, expertise with Jira, and ability to configure workflows and respond to incidents. A bachelor’s degree and 5+ years’ experience are preferred.

Qualifications

• Bachelor's degree preferred.
• 5+ years in IT operations, system administration, or application support.
• Experience supporting users and coordinating with stakeholders.
• Ability to collaborate with US-based teams and Korea-based Headquarters.
• Fluent English and Korean communications for client interactions.

Responsibilities

• Perform basic to intermediate system administration tasks, including user and access management.
• System configuration, workflow maintenance, and issue investigation/escalation.
• Utilize AI-assisted development to optimize workflows and automation.
• Collaborate with cross-functional teams to resolve system failures and improve processes.

Skills

System Administration

Data Analysis

Process Improvement

User & Access Management

System Configuration

AI-assisted workflows

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or related field

Tools

Jira

Low-code/No-code platforms

Scripting

Job description

• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas:
• IT Operations or Application Support
• System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ( "Vibe Coding "), low-code/no-code platforms, scripting, or similar technologies.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.