System Admin & Service Desk - Bilingual (English/ Korean) required

Syncreon Consulting; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. in Plano, TX, is seeking an IT Operations / Application Support professional to join our team. You will support users, troubleshoot issues, and coordinate with multiple stakeholders across functions.

The role requires effective collaboration with U.S.-based teams and Korea-based Headquarters, strong English communication, and the ability to navigate cross-cultural environments. Familiarity with Jira and web-based integrations is a plus.

Qualifications

• Bachelor’s degree in IS, CS, Business Admin, Data Analytics, or related field.
• Experience in IT operations, application support or system administration.
• Strong communication to coordinate with US and Korea teams.

Responsibilities

• Provide IT operations or application support and troubleshooting.
• Coordinate with multiple stakeholders across U.S. and Korea HQ.
• Assist in implementing lightweight automation initiatives and integrations.

Skills

Jira

Ticketing systems

Web-based applications

Automation / low-code

Scripting

Education

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field

Tools

Jira

Low-code/no-code platforms

Scripting languages

Job description

• Contract

Company Description

We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

Job Description

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data -Analytics, or a related field preferred.
• 225+ years of experience in one or more of the following areas:
• IT Operations or Application Support
• System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.

Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Additional Information

All your information will be kept confidential according to EEO guidelines.