System Admin

Insight Global (United States); Elk Grove (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking a Junior Systems Administrator to provide onsite IT support for a large California warehouse. The role focuses on second-shift operations, troubleshooting Windows devices, printers (including Zebra models), RF handhelds, and network connectivity.

You will resolve tickets in ServiceNow, assist with AD administration, and ensure printers and print environments run smoothly. Attention to detail and customer service are essential.

Qualifications

• 3+ years of experience supporting Windows in an enterprise environment.
• 3+ years of Windows Server administration experience.
• Experience troubleshooting printers and print servers.
• Familiarity with Zebra printers and RF handheld devices.
• Experience with Active Directory, DNS and DHCP, and basic networking.
• Proficient in using ServiceNow for ticketing and ITSM processes.
• Understanding of Citrix and mobile device management basics.

Responsibilities

• Provide onsite IT support for warehouse employees on second shift.
• Troubleshoot Windows OS, workstations, printers, and connectivity issues.
• Support Zebra printers and RF handheld devices throughout warehouse operations.
• Monitor print environments, queues, and device failures; resolve tickets in ServiceNow.
• Perform basic AD administration and file-share permission support.
• Assist with DNS/DHCP issues and TCP/IP connectivity tasks.

Skills

Windows OS

Windows Server

Printer troubleshooting

TCP/IP networking

ServiceNow

Active Directory

DNS/DHCP

Zebra printers

RF/handheld devices

Mobile Device Management

Citrix

Tools

ServiceNow

Zebra printers

RF handheld devices

Job description

Job Description

Overview:We are seeking a Junior Systems Administrator to provide onsite technology support within a large warehouse environment in California. This individual will primarily support second-shift warehouse operations, troubleshooting end-user devices, printers, RF equipment, Windows systems, connectivity issues, and other day-to-day IT needs. The ideal candidate will have a strong technical foundation, excellent customer service skills, and the confidence to independently troubleshoot issues and find solutions.

Schedule: 7:30 am - 4:30 pm
Environment: Fully onsite, warehouse setting

Day to Day Responsibilities

• Provide onsite IT and end-user support for warehouse employees during second-shift operations.
• Troubleshoot Windows operating system, workstation, hardware, software, and connectivity issues.
• Support and troubleshoot printers, including Windows print environments and various Zebra printer models.
• Support Zebra handheld/RF devices and other mobile technology used throughout warehouse operations.
• Monitor printing environments and resolve issues such as printer connectivity, print queues, and device failures.
• Utilize ServiceNow to receive, manage, document, and resolve IT support tickets.
• Perform basic troubleshooting within an established Windows Server environment and verify that services and systems are operating properly.
• Troubleshoot basic TCP/IP networking and connectivity issues.
• Utilize available logs and command-line utilities to identify and resolve technical issues.
• Provide basic mobile device management support as needed.
• Perform basic Active Directory user/computer administration and file-share permission support as needed.
• Troubleshoot basic DNS and DHCP issues

Skills and Requirements

• 3+ years of experience supporting and troubleshooting Windows operating systems in an enterprise environment.
• 3+ years of experience with Windows Server environments, preferably Windows Server 2016 or newer.
• Experience troubleshooting Windows print servers and printer-related issues.
• Strong workstation, printer, and peripheral troubleshooting skills.
• Basic understanding of TCP/IP networking and network connectivity.
• Experience working within a ticketing/ITSM environment such as ServiceNow.
• Ability to troubleshoot using tools such as Event Viewer/Event Logs, application logs, and command-line utilities.
• Ability to work independently, take initiative, and research solutions when encountering unfamiliar issues.
• Experience supporting Zebra printers and RF/handheld devices.
• Mobile Device Management administration experience.
• Basic Citrix knowledge or experience.
• Active Directory user and computer administration

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].