Junior IT Support Specialist

MÜNZING CHEMIE GmbH; Clover (SC); On-site; USD 41,000 - 56,000; Full time

Job summary

MÜNZING CHEMIE GmbH is seeking a personable Junior IT Support Specialist to provide day-to-day technical support to employees and maintain IT systems. The role covers desktop and helpdesk support, account provisioning, and basic security tasks in a collaborative environment.

Ideal candidates have foundational IT knowledge, strong communication skills, and a willingness to learn. Travel to other company locations may be required.

Qualifications

• Associate’s or Bachelor’s degree in a technical field or equivalent hands-on experience.
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Responsibilities

• Provide day-to-day technical support to employees, troubleshooting hardware, software, email, phone systems, and other IT issues.
• Set up, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, copiers, and conference room AV equipment.
• Manage provisioning/deprovisioning of user accounts, equipment and access including Microsoft 365 licensing.
• Assist with administration and maintenance of user accounts and access permissions across systems.
• Perform basic Active Directory tasks: create/disable accounts, reset passwords, manage groups.
• Support routine password resets and MFA enrollment.
• Prepare, image, configure, and repurpose computers for employee use.
• Monitor, document, prioritize helpdesk requests and escalate as needed.
• Assist with basic IT security: antivirus alerts, phishing, security concerns.
• Maintain inventory records of IT hardware, software, licenses, and equipment.
• Develop and maintain technical documentation and procedures.
• Coordinate with external vendors and projects for troubleshooting and support.
• Travel to other locations for on-site support.
• Perform other IT duties as assigned.

Skills

Strong communication skills

Explain technical concepts to non-tech

Office 365 proficiency

Active Directory administration

VMware & Veeam familiarity

Self-motivated to learn

Ability to work under pressure

Education

Associate’s or Bachelor’s degree in a technical field

Equivalent hands-on experience or certifications

Tools

Active Directory

Azure AD

VMware

Veeam backup

Job description

Junior IT Support Specialist

We are seeking a personable, motivated, and service-oriented Junior IT Support Specialist to provide day-to-day technical support to employees and assist with the maintenance of the company's IT systems and technology infrastructure. This position is primarily responsible for desktop and helpdesk support, including troubleshooting hardware and software issues, setting up and maintaining workstations, assisting with user accounts and access, and resolving technical issues in a timely and professional manner.

We are seeking a personable, motivated, and service-oriented Junior IT Support Specialist to provide day-to-day technical support to employees and assist with the maintenance of the company's IT systems and technology infrastructure. This position is primarily responsible for desktop and helpdesk support, including troubleshooting hardware and software issues, setting up and maintaining workstations, assisting with user accounts and access, and resolving technical issues in a timely and professional manner. The ideal candidate will possess strong problem‑solving and communication skills, a willingness to learn, and a commitment to providing excellent customer service. This role is well-suited for an individual with foundational IT knowledge who is looking to gain hands‑on experience in a professional IT environment while supporting the company's operational and technology needs.

RESPONSIBILITIES AND DUTIES:

• Provide day-to-day technical support to employees, including troubleshooting hardware, software, email, phone systems, and other IT-related issues
• Set up, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, copiers, and conference room audiovisual equipment
• Manage the provisioning and deprovisioning of user accounts, equipment, and system access for new hires, departing employees, and internal personnel changes, including Microsoft 365 licensing
• Assist with the administration and maintenance of user accounts and access permissions across company systems and business applications, as directed
• Perform basic Active Directory administrative tasks, including creating and disabling user accounts, resetting passwords, and managing group memberships
• Support routine password resets, multifactor authentication (MFA) enrollment, and related access issues
• Prepare, image, configure, and repurpose computers and IT equipment for employee use
• Monitor, document, prioritize, and respond to helpdesk requests, escalating complex technical issues to appropriate IT personnel or external support providers as needed
• Assist with basic IT security support, including identifying, documenting, and escalating antivirus alerts, suspected phishing attempts, and other potential security concerns
• Maintain accurate inventory records of company IT hardware, software, licenses, and assigned equipment
• Develop and maintain clear, organized technical documentation, including system information, troubleshooting procedures, and user support instructions
• Coordinate with external IT vendors, service providers, and project teams to assist with troubleshooting, system support, and technical issues
• Support routine IT maintenance activities and assist with technology-related projects as assigned
• Travel to other company locations as needed to provide on-site technical support
• Perform other IT-related duties and responsibilities as assigned

REQUIREMENTS / QUALIFICATIONS:

• Associate’s or Bachelor’s degree in a technical field (Information Science/Technology highly preferred), OR equivalent hands‑on experience/certifications
• IT Experience: 0-2 years. Internships, coursework, relevant certifications (CompTIA A+, Network+), personal projects, or lab/home-network experience are a plus.
• Strong communication skills and ability to explain technical concepts to a varied, non-technical audience
• Basic understanding of IT principles and eagerness to learn networking concepts and protocols (VPN, TCP/IP, DNS, DHCP, VoIP, etc.)
• Proficiency with Microsoft Office and Office 365
• Exposure to, or willingness to learn, Active Directory and Azure AD administration
• Exposure to, or willingness to learn, VMware and Veeam backup solutions
• Ability to manage deadlines and stay effective under pressure
• Comfortable adapting in a fast-changing environment
• Self‑motivated with a strong drive to learn new technologies and become self‑sufficient over time

PHYSICAL DEMANDS

Ability to work an eight (8) hour shift in an office, laboratory, or production environment, as needed. Position requires prolonged periods of sitting, standing, walking, and working at a computer. Must be able to bend, reach, kneel, and access workstations and IT equipment in various locations. Must be able to lift, carry, and move IT equipment weighing up to 30 lbs. Frequent use of computers, keyboards, and other electronic devices is required to perform daily job responsibilities.

WORK ENVIRONMENT:

Lab environment / Office / Production Plant / Warehouse

FLSA Status:

Non-Exempt/Hourly

Travel Potential:

5-10%