IT Technician

OTK Network; Round Rock (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation time

Paid sick time

Holidays

Company-paid medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan with match

Wellness plan

Job summary

OTK Network is hiring for an IT Support role located in Round Rock, TX. Responsibilities include in-person, phone, and remote user support; hardware imaging and deployment; network maintenance; server monitoring; and account management across Microsoft 365 and Google Workspace.

Ideal candidates have 1–3 years in IT support, strong troubleshooting, and ability to work independently in a warehouse-office environment. Scheduling is Mon–Fri, with a paid lunch break and comprehensive benefits.

Qualifications

• Proven experience in IT support/helpdesk.
• Experience troubleshooting hardware, software, and network issues.
• Familiar with Active Directory, Office 365, Google Workspace, and cloud identity services.
• Strong documentation and communication skills.

Responsibilities

• Provide on-site, phone, and remote support for employees.
• Set up, image, deploy, and repair desktops, laptops, and printers.
• Maintain office/warehouse network infrastructure and security.

Skills

Windows OS

PC hardware

Printers & peripherals

Networking

Active Directory

Microsoft 365

Google Workspace

PowerShell

Bash

IT security

Documentation

Troubleshooting

Communication

Independent work

Learning new tools

Education

High school diploma

Bachelor's degree preferred

Tools

MDT

WDS

Oracle NetSuite

Microsoft Deployment Toolkit

Job description

Schedule: Monday through Friday from 9am-5pm with a 1-hour paid lunch break

Comprehensive benefits package including:

• Paid vacation time, sick time, and holidays
• Company-paid medical, dental, vision, life, and disability insurance
• 401k plan with match
• Wellness plan

Job Duties:

• Provide support to employees in person, by phone, and remotely. Troubleshoot hardware, software, and account issues
• Set up, image, deploy, maintain, and repair desktops, laptops, peripherals, and printers
• Maintain and troubleshoot the office and warehouse network infrastructure, including switches, wireless access points, firewalls, and cabling
• Monitor servers and backups to keep company systems running and data protected
• Manage user accounts and access, including onboarding and offboarding, email, and multi-factor authentication, across cloud platforms such as Microsoft 365, Google Workspace, and Microsoft Entra ID
• Administer Active Directory and the office domain, including user and group management and domain-joined devices
• Automate routine tasks with PowerShell and Bash scripts
• Support warehouse and production systems, including label printers, standard printers, barcode scanners, and PC testing racks
• Support Windows OEM licensing workflows, including OA3 key injection and the Microsoft Digital Operations Center
• Keep systems secure and current through patching, endpoint protection, and license and asset trackingCreate and maintain thorough documentation of systems, networks, issues, fixes, and procedures so support stays consistent
• Perform additional related duties, as assigned
  

Required Skills/Abilities:

• Working knowledge of Windows and common business software
• Hands-on experience installing, diagnosing, and replacing PC hardware components
• Experience supporting printers and peripherals, ideally label printers and barcode scanners
• Networking experience, including TCP/IP, DHCP, DNS, and Wi-Fi, ideally with Ubiquiti equipment
• Experience with Active Directory and managing office domains
• Familiarity with Microsoft 365, Google Workspace, Microsoft Azure, and Microsoft Entra ID
• Scripting experience in PowerShell and/or Bash
• Understanding of IT security fundamentals, including patching, endpoint protection, and backups
• Understanding of how to read, create, and maintain thorough documentation
• Strong troubleshooting and problem-solving skills
• Clear, patient communication with employees of all technical levels
• Ability to prioritize multiple requests and work independently
• Willingness to learn new tools and technologies

Preferred Skills/Abilities:

• Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or other networked OS deployment methods
• Experience with Windows OEM licensing, including OA3 key injection and the Microsoft Digital Operations Center
• Experience administering and supporting Oracle NetSuite
• Familiarity with AI tools such as ChatGPT or Claude
• CompTIA A+ or Network+, or Microsoft certifications such as MD-102 or MS-102

Education and Experience:

• High school diploma or equivalent
• Bachelor's degree in a related field preferred
• 1-3 years of experience in IT support, helpdesk, or a related technical field

Physical Demands:

• Must possess mobility to work in a standard warehouse setting
• Able to lift, carry, push, and pull materials and objects weighing up to 50lbs
• Able to stand or sit for the duration of the shift
• Able to bend, reach, stoop, kneel, and climb to perform work