IT Technician

Mondo; Martinsville (VA); On-site; USD 34,000 - 38,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Mondo in Martinsville, VA is seeking a Desktop Support Technician to provide hands-on desktop and hardware support on the warehouse floor, ensuring printers, Wi‑Fi, scanners, keyboards and connectivity stay operational in a fast-paced, high-volume environment.

You will review tickets at shift start, troubleshoot end‑point devices, assist new hires, and coordinate with the network team as needed; 3+ years of desktop support and Windows Active Directory expertise are expected.

Qualifications

• Proficiency in Windows Active Directory, including password resets and domain management.
• Hands-on hardware, endpoints, and network printer troubleshooting in a warehouse environment.
• Strong prioritization and composure under pressure in a fast-paced, floor-based support role.
• 3+ years of desktop or field support experience.

Responsibilities

• Prioritize the ticket queue at shift start and work warehouse floor tickets.
• Troubleshoot printers, Wi-Fi, keyboards, and other endpoint hardware.
• Resolve urgent floor interruptions by diagnosing network connectivity.
• Check out Android RF scanning devices and restore access for new hires.
• Troubleshoot DHCP/network printer configuration.
• Perform password resets and domain management in Windows Active Directory.
• Operate in peak-season with possible overtime up to 70 hours per week.

Skills

Windows Active Directory

Desktop support

Network troubleshooting

Prioritization under pressure

Warehouse environment experience

3+ years desktop support

Tools

Zebra TC22

Zebra TC72

Zebra ZT231

DHCP

Windows imaging

Android RF scanning devices

Job description

Job Title: Desktop Support Technician

Location-Type: Onsite - Martinsville, VA

Start Date: ASAP

Duration:6 month Contract

Shift: 7:30 am - 4:00 pm

Compensation Range: $25-27.50/hr W2

Benefits: Eligible for Health, Dental, Vision, and 401K

Visa Sponsorship: Not eligible for visa sponsorship

Job Description: This role provides hands-on, floor-based desktop and hardware support across warehouse operations, ensuring that systems, devices, and connectivity stay operational in a fast-paced, high-volume environment.

Job Summary

• Review and prioritize the ticket queue at the start of each shift, then work tickets directly on the warehouse floor
• Troubleshoot and resolve issues with printers, Wi-Fi, scanning stations, keyboards, and other endpoint hardware
• Respond to urgent floor interruptions, including pack line outages, by troubleshooting network connectivity, tracing lines with a toner, and coordinating with the networking team as needed
• Support shift start-ups by checking out Android RF scanning devices, resolving device issues using SOPs and playbooks, and restoring account access for new hires, contractors, and temps
• Troubleshoot network-connected label printers, including basic network configuration issues such as DHCP
• Perform password resets and domain management tasks in Windows Active Directory
• Operate effectively in a high-pressure, peak-season environment with frequent urgent requests and potential overtime up to 70 hours per week

Minimum Requirements

• Proficiency in Windows Active Directory, including password resets and domain management
• Hands-on experience troubleshooting hardware, endpoints, and network-connected printers in a production or warehouse environment
• Strong prioritization skills and composure under pressure in a fast-paced, floor-based support role
• 3 or more years of relevant desktop or field support experience

Preferred Qualifications

• Experience with network connectivity and wireless troubleshooting, including DHCP and line tracing
• Familiarity with Android RF scanning devices, such as Zebra TC22 or TC72
• Experience with Zebra ZT231 tabletop label printers
• Experience with computer imaging
• Background supporting warehouse, logistics, or distribution center environments