System Admin

Insight Global; Edgerton (KS); On-site; USD 48,000 - 64,000; Full time

Job summary

Insight Global is seeking a Junior Systems Administrator to provide onsite IT support in a large Kansas warehouse. You will assist second‑shift operations, troubleshoot Windows systems, printers, Zebra devices, and RF hardware, and manage tickets in ServiceNow.

The role emphasizes independent troubleshooting, strong customer service, and the ability to work in a fully onsite warehouse environment. This position requires 2:00 PM–10:00 PM schedule and hands-on IT support in a logistics setting.

Qualifications

• 3+ years supporting Windows OS in an enterprise environment.
• Experience with Windows Server 2016 or newer.
• Experience with printing servers and printer issues.
• Familiarity with ServiceNow or similar ITSM ticketing systems.
• Basic AD administration and DNS/DHCP understanding.

Responsibilities

• Provide onsite IT support for warehouse employees during second shift.
• Troubleshoot Windows OS, workstations, hardware, software, and connectivity.
• Support Zebra printers and Windows print environments.
• Troubleshoot Zebra handheld/RF devices and related mobile tech.
• Monitor and resolve printer queues, connectivity, and device failures.
• Utilize ServiceNow to manage, document, and close tickets.
• Perform basic Windows Server checks and service verification.
• Troubleshoot basic TCP/IP networking and connectivity.
• Use logs and command-line tools to diagnose issues.
• Provide basic MDM support as needed.
• Perform basic AD user/computer administration and file-share permissions.

Skills

Windows OS

Windows Server

Printer issues

RF devices

ServiceNow

Active Directory

TCP/IP

MDM

DNS/DHCP

Independent troubleshooting

Job description

Job Description

Overview:We are seeking a Junior Systems Administrator to provide onsite technology support within a large warehouse environment in Kansas. This individual will primarily support second-shift warehouse operations, troubleshooting end-user devices, printers, RF equipment, Windows systems, connectivity issues, and other day-to-day IT needs. The ideal candidate will have a strong technical foundation, excellent customer service skills, and the confidence to independently troubleshoot issues and find solutions.

Schedule: 2:00 PM – 10:00 PMEnvironment: Fully onsite, warehouse setting

Day to Day Responsibilities

• Provide onsite IT and end-user support for warehouse employees during second-shift operations.
• Troubleshoot Windows operating system, workstation, hardware, software, and connectivity issues.
• Support and troubleshoot printers, including Windows print environments and various Zebra printer models.
• Support Zebra handheld/RF devices and other mobile technology used throughout warehouse operations.
• Monitor printing environments and resolve issues such as printer connectivity, print queues, and device failures.
• Utilize ServiceNow to receive, manage, document, and resolve IT support tickets.
• Perform basic troubleshooting within an established Windows Server environment and verify that services and systems are operating properly.
• Troubleshoot basic TCP/IP networking and connectivity issues.
• Utilize available logs and command-line utilities to identify and resolve technical issues.
• Provide basic mobile device management support as needed.
• Perform basic Active Directory user/computer administration and file-share permission support as needed.
• Troubleshoot basic DNS and DHCP issues

Skills and Requirements

• 3+ years of experience supporting and troubleshooting Windows operating systems in an enterprise environment.
• 3+ years of experience with Windows Server environments, preferably Windows Server 2016 or newer.
• Experience troubleshooting Windows print servers and printer-related issues.
• Strong workstation, printer, and peripheral troubleshooting skills.
• Basic understanding of TCP/IP networking and network connectivity.
• Experience working within a ticketing/ITSM environment such as ServiceNow.
• Ability to troubleshoot using tools such as Event Viewer/Event Logs, application logs, and command-line utilities.
• Ability to work independently, take initiative, and research solutions when encountering unfamiliar issues.
• Experience supporting Zebra printers and RF/handheld devices.
• Mobile Device Management administration experience.
• Basic Citrix knowledge or experience.
• Active Directory user and computer administration

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].