System Administrator

Insight Global; Edgerton (KS); On-site; USD 52,000 - 68,000; Full time

Job summary

Insight Global seeks a Junior Systems Administrator to provide onsite technology support in a large Kansas warehouse. The role focuses on second-shift operations, troubleshooting Windows devices, printers, RF equipment, and connectivity, ensuring daily IT needs are met onsite.

Ideal candidates have 3+ years supporting Windows OS and Windows Server environments, printer and peripherals troubleshooting, and some TCP/IP networking knowledge.

Qualifications

• 3+ years of experience supporting and troubleshooting Windows operating systems in an enterprise environment.
• 3+ years of experience with Windows Server environments, preferably Windows Server 2016 or newer.
• Experience troubleshooting Windows print servers and printer-related issues.
• Strong workstation, printer, and peripheral troubleshooting skills.
• Basic understanding of TCP/IP networking and network connectivity.
• Experience working within a ticketing/ITSM environment such as ServiceNow.

Responsibilities

• Provide onsite IT and end-user support for warehouse employees during second-shift operations.
• Troubleshoot Windows operating system, workstation, hardware, software, and connectivity issues.
• Support and troubleshoot printers, including Windows print environments and various Zebra printer models.
• Support Zebra handheld/RF devices and other mobile technology used throughout warehouse operations.
• Monitor printing environments and resolve issues such as printer connectivity, print queues, and device failures.
• Utilize ServiceNow to receive, manage, document, and resolve IT support tickets.
• Perform basic troubleshooting within an established Windows Server environment and verify that services and systems are operating properly.
• Troubleshoot basic TCP/IP networking and connectivity issues.
• Utilize available logs and command-line utilities to identify and resolve technical issues.
• Provide basic mobile device management support as needed.
• Perform basic Active Directory user/computer administration and file-share permission support as needed.
• Troubleshoot basic DNS and DHCP issues

Skills

Windows OS

Windows Server

Printer troubleshooting

TCP/IP networking

ServiceNow

Event Logs

Independent troubleshooting

Tools

Event Viewer

Command-line

Active Directory

Job description

We are seeking a Junior Systems Administrator to provide onsite technology support within a large warehouse environment in Kansas. This individual will primarily support second-shift warehouse operations, troubleshooting end-user devices, printers, RF equipment, Windows systems, connectivity issues, and other day-to-day IT needs. The ideal candidate will have a strong technical foundation, excellent customer service skills, and the confidence to independently troubleshoot issues and find solutions.

Schedule: 2:00 PM – 10:00 PM

Environment: Fully onsite, warehouse setting

Preferred Skills & Experience

• 3+ years of experience supporting and troubleshooting Windows operating systems in an enterprise environment.
• 3+ years of experience with Windows Server environments, preferably Windows Server 2016 or newer.
• Experience troubleshooting Windows print servers and printer-related issues.
• Strong workstation, printer, and peripheral troubleshooting skills.
• Basic understanding of TCP/IP networking and network connectivity.
• Experience working within a ticketing/ITSM environment such as ServiceNow.
• Ability to troubleshoot using tools such as Event Viewer/Event Logs, application logs, and command-line utilities.
• Ability to work independently, take initiative, and research solutions when encountering unfamiliar issues.

Nice to Have Skills & Experience

• Experience supporting Zebra printers and RF/handheld devices.
• Basic Citrix knowledge or experience.
• Active Directory user and computer administration

Day to Day Responsibilities:

• Provide onsite IT and end-user support for warehouse employees during second-shift operations.
• Troubleshoot Windows operating system, workstation, hardware, software, and connectivity issues.
• Support and troubleshoot printers, including Windows print environments and various Zebra printer models.
• Support Zebra handheld/RF devices and other mobile technology used throughout warehouse operations.
• Monitor printing environments and resolve issues such as printer connectivity, print queues, and device failures.
• Utilize ServiceNow to receive, manage, document, and resolve IT support tickets.
• Perform basic troubleshooting within an established Windows Server environment and verify that services and systems are operating properly.
• Troubleshoot basic TCP/IP networking and connectivity issues.
• Utilize available logs and command-line utilities to identify and resolve technical issues.
• Provide basic mobile device management support as needed.
• Perform basic Active Directory user/computer administration and file-share permission support as needed.
• Troubleshoot basic DNS and DHCP issues