IT Support Technician

Insight Global; Franklin (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

Insight Global is seeking an IT Support Technician to provide Tier 1/1.5 onsite support across multiple locations. You will troubleshoot hardware and software, image laptops, set up devices, and manage accounts in Active Directory.

The role involves RF device support (scanners, guns, printers), travel between sites, and joining an on-call rotation. Prior warehouse/3PL experience is not required, with training provided for a solid technical foundation.

Qualifications

• Experience in IT support, help desk, desktop support, field support, or similar hands-on technical experience.
• Experience troubleshooting laptops and basic end-user technology.
• Experience with laptop imaging and device setup/deployment.
• Experience with Active Directory, including basic user/account administration.
• Comfortable working independently and supporting multiple locations/buildings.

Responsibilities

• Provide Tier 1 and Tier 1.5 onsite technology support across multiple locations.
• Troubleshoot hardware and software issues; image and deploy laptops; set up devices; manage asset tagging.
• Support RF scanners, RF guns, and RF printers; assist with technology needs across facilities.
• Travel between sites as needed; participate in an on-call rotation; collaborate with onsite IT team.

Skills

IT support

Help desk

Laptop imaging

Active Directory

Multi-site support

RF device support

Troubleshooting

Independent worker

Tools

Active Directory

RF scanners

RF printers

Job description

Job Description

Insight Global is seeking a IT Support Technician to join one of our local clients. We are looking for a well-rounded IT Support Technician to provide Tier 1 and Tier 1.5 onsite technology support across multiple locations. This individual will handle day-to-day end-user and hardware support, including troubleshooting hardware and software issues, imaging and deploying laptops, device setup, asset tagging and management, and basic Active Directory responsibilities such as creating user accounts and maintaining account lists. The technician will also support and troubleshoot RF scanners, RF guns, and RF printers while assisting with technology needs across multiple nearby facilities. This person should be comfortable traveling between sites as needed, participating in an on-call rotation, and collaborating with the existing onsite IT team. The ideal candidate has foundational IT support experience, strong troubleshooting skills, technical curiosity, and the ability to learn quickly. Previous warehouse, 3PL, or RF device experience is not required, as the team is willing to train someone who has a solid technical foundation and is eager to learn.

Skills and Requirements

• Previous IT support, help desk, desktop support, field support, or similar hands-on technical experience
• Experience troubleshooting laptops and basic end-user technology
• Experience with laptop imaging and device setup/deployment
• Experience with Active Directory, including basic user/account administration
• Comfortable working independently and supporting multiple locations/buildings
• Experience supporting RF printers
• Experience supporting RF scanners/RF guns
• Previous experience in a warehouse, distribution center, logistics, or 3PL environment
• Experience supporting technology across multiple physical locations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].