Switchboard PBX Operator PRN

StoneSprings Hospital Center; Virginia (MN); On-site; USD 19,000 - 25,000; Full time

Job summary

StoneSprings Hospital Center is seeking a Switchboard PBX Operator for PRN coverage. You will promptly answer incoming calls, place outgoing calls, and greet visitors with hospital directions, while monitoring alarms and escalating as needed.

You will handle long-distance calls, assist with extensions, help with patient mail, and support billing processes. Evening and weekend shifts are required, and health system benefits accompany this role.

Qualifications

• 2 to 5 years of switchboard operator or customer service experience preferred.
• Medical terminology is a plus.
• Ability to work weekday nights with rotating weekend day shifts 7am–7pm.

Responsibilities

• Promptly answer all incoming calls and assist in placing outgoing calls.
• Greet hospital visitors and provide accurate directions; respond to alarms and notify appropriate personnel.
• Answer visitor questions and route calls; assist with billing and extensions to outside lines.
• Process patient mail/flowers with volunteer staff support.

Skills

Switchboard

Customer service

Medical terminology

Job description

Hourly Wage Estimate: $14.25 - $17.10 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you have the PRN career opportunities as a(an) Switchboard PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join StoneSprings Hospital Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

As our Switchboard PBX Operator you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

• Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
• You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
• You will place and process long distance and Watts Line Calls for various departments and doctors' offices.
• Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
• You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

What qualifications you will need:

• 2 to 5 years’ experience switchboard operator/customer service experience is preferred
• Medical terminology is a plus.
• Possess the ability to work weekday nights mixed with rotating weekend day shift 7a-7p.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location and position.

StoneSprings Hospital Center has provided quality healthcare services since 2015. We give patient's access to trained physicians and advanced technology. Our 120+ bed hospital is one of the region's leading acute care facilities in Loudoun County. Our medical services includes a full-service 24/7 Emergency Department, orthopedics, advanced heart and vascular care, extensive diagnostic imaging and interventional radiology capabilities, minimally invasive robotic surgery and maternal/child health.

At StoneSprings Hospital Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We review all applications. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status