PBX Switchboard Operator PRN at TriStar Centennial Medical Center Nashville, TN

TriStar Centennial Medical Center; Nashville (TN); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical coverage

Dental & vision

401(k) match

Education assistance

Paid time off

Job summary

TriStar Centennial Medical Center in Nashville, TN is seeking a PRN PBX Switchboard Operator to join our hospital communications team. You will receive and direct calls, route them to the appropriate departments, and support staff, patients and visitors with professional service and timely information.

The position operates on a PRN as-needed basis, with a primary schedule Monday–Friday 8am–5pm. Prior PBX, call center, or customer service experience is preferred.

Qualifications

• PBX or switchboard experience preferred.
• Customer service and call center experience valued.

Responsibilities

• Receive and direct all incoming calls to the appropriate party in a timely, professional manner.
• Coordinate with hospital units and staff during visitation times and provide excellent customer service.
• Enter information into EMTALA logs and coordinate with RESPOND on assessments as needed.
• Assist patients, families and staff with needs during phone calls and in-person visits.
• Coordinate with business office for meal tickets, safekeeping entries, mail distribution and vehicle sign-ins/outs.

Skills

PBX/Customer Service

Call Center Experience

Education

High School Diploma or GED

Job description

Introduction

Do you have the PRN career opportunities as a PBX Switchboard Operator PRN you want with your current employer? We have an exciting opportunity for you to join TriStar Centennial Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Shift: PRN As Needed/Primarily Mon-Fri/8am-5pm

Benefits

TriStar Centennial Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Fertility and family building benefits through Progyny
• Free counseling services and resources for emotional, physical and financial wellbeing
• Family support, including adoption assistance, child and elder care resources and consumer discounts
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
• Retirement readiness and rollover services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a PBX Switchboard Operator PRN where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well‑being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy.

What you will do in this role:

• You will receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• You will coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• You will coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• You will assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• You will coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs

What qualifications you will need:

• High School Graduate or GED
• PBX/Customer Service/Call Center Experience Preferred

TriStar Centennial Medical Center is a 740+ bed comprehensive facility. We offer medical and surgical programs. These include behavioral health and 24-hour emergency. These also include heart and vascular and imaging. These also include neurosciences, oncology, orthopedics, pediatrics, rehabilitation, sleep disorder, and women's services. We are an affiliate of TriStar Health. TriStar Centennial Medical Center is a 43-acre campus. We are home to TriStar Centennial Heart & Vascular Center. We are home to TriStar Centennial Women's Hospital. Our campus includes The Children's Hospital at TriStar Centennial, Sarah Cannon Cancer Institute at TriStar Centennial Medical Center, TriStar Centennial Advanced Joint Replacement Institute and TriStar Centennial Parthenon Pavilion.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Switchboard Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status