Switchboard PBX Operator PRN

TriCities Hospital; Hopewell (VA); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Health benefits

401(k) plan with match

Employee stock purchase plan

Paid time off

Job summary

TriCities Hospital is seeking a PBX Operator PRN to manage inbound calls, route communications, and assist visitors in a fast-paced hospital setting. The role requires prompt call handling, alarm response, and coordination with clinical staff to support patient care.

Ideal candidates have 2–5 years of switchboard or customer service experience and may benefit from knowledge of medical terminology. This PRN position participates in a comprehensive benefits program and works on-site to support

Qualifications

• 2 to 5 years’ experience switchboard operator/customer service experience is preferred
• Medical terminology is a plus.

Responsibilities

• Answer incoming calls promptly and assist in placing outgoing calls
• Greet hospital visitors and provide accurate directions
• Respond to alarms and notify appropriate personnel
• Assist with long distance and external calls and billing where needed
• Process, forward and deliver patient mail and flowers with volunteer support

Skills

Switchboard operations

Customer service

Communication skills

Medical terminology

Job description

Hourly Wage Estimate: $13.00 - $15.60 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you have the PRN career opportunities as a(an) Switchboard PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join TriCities Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

As our PBX Operator PRN you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

• Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
• You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
• You will place and process long distance and Watts Line Calls for various departments and doctors' offices.
• Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
• You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

What qualifications you will need:

• 2 to 5 years’ experience switchboard operator/customer service experience is preferred
• Medical terminology is a plus.

Benefits

TriCities Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location and position.

TriCities Hospital

TriCities Hospital has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our 140+ bed hospital is one of the leading acute care facilities for the Tri-Cities Region. A top performing hospital recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is stroke and chest pain accredited.

TriCities Hospital has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our is one of the leading acute care facilities for the Tri-Cities Region. A recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is .

At TriCities Hospital, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status