Switchboard PBX Operator

StoneSprings Hospital Center; Virginia (MN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Paid time off

Job summary

StoneSprings Hospital Center is seeking a Switchboard PBX Operator to promptly answer incoming calls, assist with outgoing calls, greet visitors, and provide accurate hospital directions while coordinating with appropriate personnel. You will respond to code alerts, notify staff, handle long-distance calls, assist with patient room inquiries and billing for extensions.

The role requires 2 to 5 years of switchboard or customer service experience and may include weekday nights with rotating

Qualifications

• 2 to 5 years’ experience switchboard operator/customer service experience is preferred
• Medical terminology is a plus
• Possess the ability to work weekday nights mixed with rotating Weekend day shift 7a-7p.

Responsibilities

• Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
• Answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
• Place and process long distance and Watts Line Calls for various departments and doctors' offices.
• Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
• Process, forward and deliver patient mail and flowers with assistance from volunteer staff.

Skills

Customer service experience

Phone systems experience

Medical terminology

Tools

PBX switchboard

Job description

Hourly Wage Estimate: $14.25 - $17.10 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Job Summary And Qualifications

As our Switchboard PBX Operator you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

• Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.


• You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.


• You will place and process long distance and Watts Line Calls for various departments and doctors' offices.


• Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.


• You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

What qualifications you will need:

• 2 to 5 years’ experience switchboard operator/customer service experience is preferred


• Medical terminology is a plus.


• Possess the ability to work weekday nights mixed with rotating Weekend day shift 7a-7p.

Benefits

StoneSprings Hospital Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services


• Wellbeing support, including free counseling and referral services


• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence


• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling


• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing


• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

StoneSprings Hospital Center has provided quality healthcare services since 2015. We give patient's access to trained physicians and advanced technology. Our 120+ bed hospital is one of the region's leading acute care facilities in Loudoun County. Our medical services includes a full-service 24/7 Emergency Department, orthopedics, advanced heart and vascular care, extensive diagnostic imaging and interventional radiology capabilities, minimally invasive robotic surgery and maternal/child health.

At StoneSprings Hospital Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.