Switchboard PBX Operator

Henrico, Parham & Retreat Doctors' Hospitals; Richmond (VA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Job summary

Henrico Doctors' Hospital in Virginia is seeking a Switchboard PBX Operator to promptly answer incoming calls, route calls, greet visitors, and provide accurate hospital directions. You will prioritize code alerts and coordinate with on-site personnel to ensure timely notifications.

The role requires 2–5 years of switchboard or customer service experience, with preference for medical terminology knowledge and flexibility to work evenings and overnight shifts.

Qualifications

• 2 to 5 years’ experience switchboard operator/customer service preferred.
• Medical terminology a plus.
• Ability to work evenings and nights (3p–11p or 11p–7a).

Responsibilities

• Monitor fire panel alarms and phones, contacting the fire department and appropriate personnel when needed.
• Answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
• Place and process long distance and Watts Line Calls for various departments and doctors' offices.
• Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing for outside lines.
• Process, forward and deliver patient mail and flowers with assistance from volunteer staff.

Skills

Customer service

Communication skills

Evening/Night shift availability

Job description

Hourly Wage Estimate: $13.00 - $15.60 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Job Summary And Qualifications

As our Switchboard PBX Operator you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

• Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
• You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
• You will place and process long distance and Watts Line Calls for various departments and doctors' offices.
• Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
• You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

What qualifications you will need:

• 2 to 5 years’ experience switchboard operator/customer service experience is preferred
• Medical terminology is a plus.
• Possess the ability to work evenings and nights, either 3p - 11p or 11p - 7a

Benefits

Parham Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Switchboard PBX Operator opening.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.