Switchboard Operator: VIP Call Routing & Concierge Support

Bass Pro Shops; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Switchboard Operator to manage the switchboard system with professionalism and legendary customer service. You will answer, route, and document calls, assist executives and staff, and ensure quick, confidential handling of inquiries in a fast-paced environment.

The role emphasizes accuracy, diplomacy, and outstanding communication as part of delivering exceptional guest experiences across Bass Pro Shops locations.

Qualifications

• High school diploma required.
• Friendly and effective communication skills.
• Excellent speaking voice.
• Superb customer service skills.
• Knowledge of switchboards and phone systems.
• Respond quickly in a fast-paced environment.
• Maintain strict confidentiality.
• Strong attention to detail.

Responsibilities

• Answers inbound calls and routes accordingly.
• Takes notes and route to appropriate recipient.
• Places outbound calls as requested.
• Handles customer/guest inquiries and assistance.
• Assists executives and staff with calls and conferences.
• Screening calls with diplomacy for VIPs.
• Support inbound outfitter/associate requests.
• Self-monitors call times for efficiency and quality.

Skills

Communication

Professionalism

Speaking voice

Customer service

Phone systems

Confidentiality

Attention to detail

Calm under pressure

Education

High School Diploma

Job description

Bass Pro Shops is seeking a Switchboard Operator to manage the switchboard system with professionalism and legendary customer service. You will answer, route, and document calls, assist executives and staff, and ensure quick, confidential handling of inquiries in a fast-paced environment.

The role emphasizes accuracy, diplomacy, and outstanding communication as part of delivering exceptional guest experiences across Bass Pro Shops locations.