Switchboard Operator

Bass Pro Shops; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Switchboard Operator to manage the switchboard system with professionalism and legendary customer service. You will answer, route, and document calls, assist executives and staff, and ensure quick, confidential handling of inquiries in a fast-paced environment.

The role emphasizes accuracy, diplomacy, and outstanding communication as part of delivering exceptional guest experiences across Bass Pro Shops locations.

Qualifications

• High school diploma required.
• Friendly and effective communication skills.
• Excellent speaking voice.
• Superb customer service skills.
• Knowledge of switchboards and phone systems.
• Respond quickly in a fast-paced environment.
• Maintain strict confidentiality.
• Strong attention to detail.

Responsibilities

• Answers inbound calls and routes accordingly.
• Takes notes and route to appropriate recipient.
• Places outbound calls as requested.
• Handles customer/guest inquiries and assistance.
• Assists executives and staff with calls and conferences.
• Screening calls with diplomacy for VIPs.
• Support inbound outfitter/associate requests.
• Self-monitors call times for efficiency and quality.

Skills

Communication

Professionalism

Speaking voice

Customer service

Phone systems

Confidentiality

Attention to detail

Calm under pressure

Education

High School Diploma

Job description

POSITION SUMMARY

The Switchboard Operator is responsible for the operation of the switchboard communication system. This role exhibits a high level of professionalism and legendary customer service with every caller.

ESSENTIAL FUNCTIONS

• Projects a positive and professional company image.
• Answers inbound calls and routes accordingly.
• Takes detailed and accurate notes / call back information and route to appropriate recipient.
• Places outbound calls as requested by staff or customers.
• Handles customer/guest inquiries and customer assistance as required.
• Assists Executives, Administrative Assistants, and other Outfitters in connecting telephone calls, conference calls, etc.
• Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPs.
• Supports inbound outfitter/associate requests as appropriate.
• Self-monitors call times for adherence to efficiency and quality goals.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High School Diploma

KNOWLEDGE, SKILLS, AND ABILITY

• Friendly and effective communication skills
• Excellent speaking voice
• Superb customer service skills
• Knowledge of switchboards and phone systems
• Able to respond quickly and provide effective customer service in a fast-paced environment
• High integrity and ability to maintain strict confidentiality
• Strong attention to detail
• Calm under pressure or in conflict

TRAVEL REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

• Regular computer work, and sitting
• Occasional walking, standing, and lifting

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Bass Pro Shops