Front Desk & Switchboard Associate – Customer-Focused

Bass Pro Shops; Tualatin (OR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a Switchboard Operator / Receptionist to manage the reception desk and switchboard, providing a friendly, efficient experience for customers and associates. The role involves directing calls, handling inquiries, and supporting management with scheduling and clerical tasks.

The position requires a high school diploma or equivalent, strong communication skills, and the ability to operate POS and PBX systems. It offers full-time hours and benefits in a retail environment.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to operate POS and PBX systems.

Responsibilities

• Answers and directs incoming phone calls in a prompt, friendly and outgoing manner.
• Handles customer and associate questions and requests.
• Distributes applications to prospective new associates.
• Coordinates and schedules appointments for Management.
• Files, copies and performs clerical tasks as needed.
• Maintains associate bulletin boards and posts schedules.
• Keeps work area clean and stocked with supplies.
• Follows all Company Policies and Procedures.
• All other duties as assigned.

Skills

Customer service

Phone etiquette

Communication

POS system

PBX system

Teamwork

Education

High School diploma or equivalent experience

Tools

PBX system

POS system

Job description

Bass Pro Shops is seeking a Switchboard Operator / Receptionist to manage the reception desk and switchboard, providing a friendly, efficient experience for customers and associates. The role involves directing calls, handling inquiries, and supporting management with scheduling and clerical tasks.

The position requires a high school diploma or equivalent, strong communication skills, and the ability to operate POS and PBX systems. It offers full-time hours and benefits in a retail environment.