Receptionist & Switchboard Specialist – Elevate Customer Experience

Basspro; Auburn Hills (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Auburn Hills, MI is hiring a Switchboard Operator / Receptionist to manage the front desk and answer calls, directing customers and assisting associates. This role emphasizes friendly service, accurate information, and efficient clerical support to keep the store smoothly running.

The ideal candidate has a high school diploma and comfort with POS and PBX systems, with the ability to multitask in a busy retail environment while maintaining a welcoming atmosphere.

Qualifications

• Minimum Degree Required: High School diploma or equivalent experience.
• Ability to operate computerized Point of Sale register system and computerized PBX system.
• Ability to communicate in a friendly and professional manner to our customers and other associates.

Responsibilities

• Answers and directs incoming phone calls in a prompt, friendly and outgoing manner.
• Handles customer and associate questions and requests.
• Distributes applications to prospective new associates.
• Coordinates and schedules appointments for Management.
• Maintains associate bulletin boards; insures they are current; posts schedules.

Skills

Customer service

Friendly communication

Team relationships

POS system

Education

High School diploma or equivalent

Tools

POS register

PBX system

Job description

Bass Pro Shops in Auburn Hills, MI is hiring a Switchboard Operator / Receptionist to manage the front desk and answer calls, directing customers and assisting associates. This role emphasizes friendly service, accurate information, and efficient clerical support to keep the store smoothly running.

The ideal candidate has a high school diploma and comfort with POS and PBX systems, with the ability to multitask in a busy retail environment while maintaining a welcoming atmosphere.