Switchboard Operator - Nights

Community Health Systems; Laredo (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Community Health Systems is seeking a Switchboard Operator for the night shift (11pm–7am). You will manage incoming and outgoing calls, provide routine information, and route inquiries to the appropriate departments with professionalism and courtesy.

You will handle paging, assist with emergency communications, document calls and pages, and support patients, staff and providers by delivering accurate information and coordinating effective communications during routine and urgent situations.

Qualifications

• 0-2 years of customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.
• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes calmly and professionally.
• Strong organizational skills with attention to detail.

Responsibilities

• Answers all incoming calls promptly, greeting callers professionally and routing them to the appropriate department or individual.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergencies.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Job description

The schedule for this position is Monday- Friday 11pm to 7 am.

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

Essential Functions

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required
• 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.

Job Info

• Job Identification 162099
• Job Category Ancillary Services
• Posting Date 08/18/2026, 09:29 PM
• Job Schedule Full time
• Job Shift Night