Switchboard Operator

Community Health Systems; La Porte (IN); On-site; USD 19,000 - 28,000; Part time

Job summary

Community Health Systems in Indiana is seeking a part-time Switchboard Operator for evening shifts. The role manages incoming and outgoing calls, provides routine information, and dispatches to departments, with paging and emergency communications.

You will maintain records, verify demographics, and assist patients and staff in a professional manner. Prior switchboard or healthcare experience preferred; strong communication and organizational skills required.

Qualifications

• Experience operating switchboard or telecommunications equipment preferred.
• Excellent verbal communication and customer service skills required.
• Ability to manage high call volumes in a calm, professional manner.

Responsibilities

• Answers incoming calls promptly and routes to appropriate department.
• Carries out paging procedures for employees and emergency personnel.
• Provides accurate information to patients, staff and external customers.
• Maintains records of pages, notifications and calls per facility protocols.
• Ensures accurate demographic information and paperwork is organized.

Skills

Switchboard operations

Verbal communication

Customer service

Tools

Telecommunications equipment

Job description

Part Time Evening shifts

Job Summary

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

Essential Functions

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required
• 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.