Switchboard Operator - 2nd Shift

Ohio State University; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Retirement plan options with employer"

Health insurance options

Paid vacation and sick leave

Public Service Loan Forgiveness (PSLF)

Job summary

Ohio State University is seeking a Switchboard Operator for the 2nd shift to serve as the primary contact for the medical center’s information hub. You will answer, route, and triage calls 365 days a year, 24 hours a day, and support paging and after-hours communications.

The role emphasizes superior front-line customer service across multiple computer applications and the ability to adapt quickly in a fast-paced 24/7 environment. A background check may be required.

Qualifications

• High School diploma or GED is required; Certification or vocational training may be preferred.
• 1 year of relevant experience required. 2-4 years of relevant experience preferred.
• Must be available to work 3 pm to 11:30 pm, every other weekend.

Responsibilities

• Serves as the primary contact for OSUMC network information hub, answers and routes calls, screens for patient information, handles after-hours paging and emergent calls, and maintains on-call schedules.
• Provides technical support for pager issues and supports weekend on-call rotations.
• Maintains databases and documents communications using an integrated computer telephony system.

Education

High School diploma or GED

Job description

Job Title

Switchboard Operator - 2nd Shift

Department

Health System Shared Services | Switchboard

Scope of Position

Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; digital paging; public address announcements; answers, communicates and documents emergent calls; handles after-hours answering service calls; maintains database and on-call schedules; provides technical support for or pager issues; supports assigned weekend on-call rotations & trains new staff (other duties as assigned)

Position Summary

Responsible for superior front-line customer service while processing internal and external communications through an integrated computer telephony system. This role involves multi-tasking within several computer applications and the ability to think critically in a fast-paced 24/7 business environment. The ability to quickly gather critical information and electronically communicate to the correct team is vital to this role. The capability to learn quickly and readily adapt to ongoing change to technology and process is essential for success in this role. Our switchboard operators play a critical role in the success of the medical center operations and take pride in caring for our patients & customers

Minimum Qualifications

• Must be available to work 3 pm to 11:30 pm, every other weekend.
• High School diploma or GED. Certification or vocational training may be preferred.
• 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Our Comprehensive Employee Benefits Include

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Additional Information

• Location: Ackerman Rd, 700 (0921)
• Position Type: Regular
• Scheduled Hours: 40
• Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.