Switchboard Operator

Avera McKennan; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera McKennan Hospital is seeking a Regular position on a day/evening/weekend shift to manage hospital communications via the switchboard and paging system. You will handle large volumes of calls, identify needs, follow scripts, and coordinate with staff during emergencies.

The role requires high school education or equivalent, strong computer and communication skills, and flexibility to work scheduled shifts including weekends.

Qualifications

• High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.
• Excellent communication and customer service skills.
• Proficiency with computer systems and hospital phone/switchboard technology.
• Ability to manage multiple tasks calmly and efficiently.

Responsibilities

• Handle inbound and outbound calls in a timely manner.
• Identify customer needs, clarify information, research, and provide solutions.
• Follow scripts for call scenarios, alarms, and emergency codes.
• Communicate clearly and professionally using the overhead paging system for emergencies.
• Maintain working knowledge of hospital switchboard and phone system.
• Support departmental operations during evenings and weekends as needed.

Job description

Location:Avera McKennan HospitalWorker Type:RegularWork Shift:Day/Evening/Weekend/Holiday Shift (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$18.00 - $23.25Position HighlightsThursday 8:00am-4:30pm, Friday 8:00am-4:30pmSaturday and Sunday 7:00am-3:30pm, Thursday 8:00am-4:30pm36 hours 2 weeksExperience in ER a plus, computer skills a must!You Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewResponsible for processing inbound and outbound calls, directing the general public, making overhead announcements, monitoring video surveillance, monitoring critical alarms, and processing emergency medical codes.What you will doHandles large amounts of inbound and outbound calls in a timely manner.Identifies customer needs, clarifies information, researches, and provides solutions and/or alternatives.Follows communication scripts for various call scenarios, alarms, and emergency codes.Skillfully changes from one task to another without loss of efficiency or composure.Actively participates in efforts to support customer satisfaction and maintain quality.Effectively communicates with patience and understanding. Remains positive and professional in all internal and external interactions.Communicates clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information.Informs appropriate resource of any trouble lines reported by personnel.Must maintain a working knowledge of hospital switchboard, phone system, and associated programs.Assists with departmental operations during evenings, weekends, or other designated times as needed.Essential QualificationsThe individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.Required Education, License/Certification, or Work Experience:High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.Expectations and StandardsCommitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera’s values of compassion, hospitality, and stewardship.Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].