Concierge | Recovery

Avera McKennan; Sioux Falls (SD); Sur place; USD 24 000 - 30 000; Plein temps

Résumé du poste

Avera McKennan Hospital in Sioux Falls, SD, is seeking a friendly Patient Access Representative to welcome patients, families, and visitors and guide them to the right services. You will serve as an information resource, coordinate with departments to keep information current, and support technology needs such as room scheduling and setup.

This role emphasizes CARE values and patient-centered service. Required is a High School diploma and 1–3 years in health care or customer service, with

Qualifications

• High School diploma or GED required.
• 1–3 years experience in health care, program administration, hospitality or customer service.
• Bachelor's degree preferred.

Responsabilités

• Greet patients, families, visitors and other customer groups.
• Serve as information resource and navigator for patients, families, staff and community.
• Promote services within the facility and coordinate with departments to ensure information is current.

Connaissances

Communication

Customer service

Teamwork

Formation

High School or GED Equivalent

Bachelor's

Description du poste

Location:Avera McKennan HospitalWorker Type:RegularWork Shift:Primarily days with possible weekends/evenings/holidays (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$17.50 - $21.50Position HighlightsYou Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewAccountable for greeting and providing helpful direction to internal and external customers, including patients and families.What you will doHighly visible as the person responsible for greeting patients, families, visitors, and other customer groups.Serves as an information resource and is the navigator for patients, families, staff, and the community.Promotes services within the facility and/or department, collaborating with the appropriate departments to ensure that information is current and up to date.Provides technology support by assisting with technology needs, room scheduling, equipment needs, room set-up and tear down as needed.Seeks to identify trends of inquiry and make recommendations regarding gaps of service and ideas for process improvement.Essential QualificationsThe individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.Required Education, License/Certification, or Work Experience:High School or GED Equivalent1-3 years experience in health care, program administration, hospitality or customer service industryPreferred Education, License/Certification, or Work Experience:Bachelor'sExpectations and StandardsCommitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera’s values of compassion, hospitality, and stewardship.Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].