Concierge - Recovery

Avera Health; Sioux Falls (SD); On-site; USD 24,000 - 30,000; Full time

Job summary

Avera Health’s Avera McKennan Hospital seeks a friendly front-desk associate to greet patients and guide families in a busy healthcare setting. You will be the first point of contact, assisting with directions and check-in, while delivering compassionate customer service.

You will also serve as an information resource, promote hospital services, assist with room scheduling and basic tech needs, and help identify trends to improve the patient experience in line with CARE principles.

Qualifications

• Requires ability to work hours specified and communicate effectively with patients and families.
• Visual acuity and hearing to perform duties.
• Commitment to confidentiality and CARE values.

Responsibilities

• Greet patients, families, visitors and other customer groups.
• Serve as information resource and navigator for patients, families, staff, and community.
• Promote services within the facility and coordinate with departments for up-to-date information.
• Provide technology support, assist with room scheduling, equipment needs and setup/teardown.
• Identify trends in inquiries and suggest gaps and process improvements.

Education

High School or GED Equivalent

Bachelor's

Job description

Location:

Avera McKennan Hospital

Worker Type:

Regular

Work Shift:

Primarily days with possible weekends/evenings/holidays (United States of America)

Pay Range:

$17.50 - $21.50

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Accountable for greeting and providing helpful direction to internal and external customers, including patients and families.

What you will do

• Highly visible as the person responsible for greeting patients, families, visitors, and other customer groups.
• Serves as an information resource and is the navigator for patients, families, staff, and the community.
• Promotes services within the facility and/or department, collaborating with the appropriate departments to ensure that information is current and up to date.
• Provides technology support by assisting with technology needs, room scheduling, equipment needs, room set-up and tear down as needed.
• Seeks to identify trends of inquiry and make recommendations regarding gaps of service and ideas for process improvement.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent
• 1-3 years experience in health care, program administration, hospitality or customer service industry

Preferred Education, License/Certification, or Work Experience:

• Bachelor's

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.
• Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail] .