Switchboard Operator

MaineHealth Accountable Care Organization; Norway (ME); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

paid parental leave

flexible work options

student loan assistance

professional development opportunities

well-being resources

Job summary

The Switchboard Operator role at MaineHealth is responsible for prompt and efficient telephone communications between outside callers and the organization, providing paging announcements and greeting the public with information in line with policy.

The position also manages the paging and alarm systems and responds to hospital emergencies, collaborating with clinical teams, security, facilities, patients, and visitors. May support Patient Access and maintain the master directory.

Qualifications

• Education: High School diploma or GED preferred.
• Experience: Related experience in customer service or dispatch/switchboard preferred.
• Additional Skills: Data entry, Word, email, and internet communication are helpful.

Responsibilities

• Prompt and efficient telephone communications between individuals outside and inside the organization.
• Operate paging announcements and manage the paging system, hospital alarms, and emergencies.
• Greet the public and provide information; work with care teams, security, facilities, patients and the public; support Patient Access as needed.

Skills

Customer service

Dispatch / switchboard

Data entry

Education

High School diploma or GED

Tools

Microsoft Word

Email

Internet

Job description

Professional - Nonclinical (on-site)
Req #: 92535

Summary:
The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High School diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire.

• paid parental leave
• flexible work options
• student loan assistance
• professional development opportunities
• well-being resources

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $18.36to $21.31 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

• recognition programs
• career growth opportunities
• shift differentials or other incentives

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [emailprotected].

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.