Switchboard Operator

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 24,796 - 45,460; Full time

Job summary

Cape Cod Healthcare is seeking a dedicated Switchboard Operator in Hyannis, MA. The role focuses on efficient call routing, emergency communications, and maintaining multiple communication channels in a fast-paced hospital environment.

Responsibilities include directing calls with a courteous tone, handling emergency routing for police, fire, EMS, and alarms, and managing various communication devices while updating logs and schedules.

Qualifications

• Ability to read, write and communicate in English.
• High School diploma or GED.
• Acute hearing and demonstrate clear speech.
• Twelve months experience in a call center, switchboard or similar role.

Responsibilities

• Provides excellence in customer service by directing calls to the right people with a positive tone.
• Handles emergency calls quickly in a fast-paced setting.
• Prioritizes, analyzes and routes calls related to emergencies (Police, Fire, EMS, alarms).
• Manages email, phones, pagers, radios, and overhead paging effectively.
• Revises on-call schedules for Clinical and Ancillary Departments.
• Updates communications database.
• Maintains STAT, pager and key logs.
• Issues and receives communication devices when requested.
• Controls lockset keys as required.
• Performs other tasks as assigned by manager.

Skills

Customer service

English communication

Multitasking

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Welcome! Please sign in when you are ready | My Account Options

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/

Job Description - Switchboard Operator (260430-50002677)

Job Description

Switchboard Operator - ( 260430-50002677 )

Purpose of Position : Efficiently operates communications systems within department guidelines.

Description

• Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
• Handles emergency calls in a timely and effective manner in a fast-paced environment.
• Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.
• Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
• Revises on-call schedules for Clinical and Ancillary Departments.
• Updates communications database.
• Maintains STAT log, pager log and key log.
• Issues and receives communication devices when requested.
• Control lockset keys as required.
• Performs other work-related tasks and activities as assigned or requested by manager.

Qualifications

Qualifications :

• Ability to read, write and communicate in English
• High School diploma or GED
• Acute hearing and demonstrable ability to speak English clearly
• Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).
• Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Schedule Details : 40 Hours Per Week, Rotating Nights, 4p-12a, Every Other Weekend & Rotating Holidays

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Department : CCH-Switchboard

Annual/Hourly : Hourly

Hiring Pay Range : $ 18.3 - $ 32.71

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/