Switchboard Operator

MaineHealth Accountable Care Organization; Brunswick (ME); On-site; USD 25,000 - 29,000; Part time

Job summary

MaineHealth is seeking a Switchboard Operator in Brunswick, ME for a part-time, day-shift role within the Patient Access team. The role handles telephone communications, paging announcements, and greeting visitors while adhering to policy guidelines.

You will need strong data entry and computer skills, with experience in customer service or dispatch. You will support clinical care teams, security, and facilities, and may take on additional Patient Access duties as needed.

Qualifications

• High School diploma or GED preferred.
• Experience in customer service or dispatch/switchboard preferred.
• Computer and data entry experience with Word, email, and internet preferred.

Responsibilities

• Manage prompt and efficient telephone communications between outside and inside the organization, including paging announcements and greeting visitors.
• Work with clinical care teams, security, facilities, patients, and the public.
• May perform additional Patient Access functions and maintain the master directory.

Skills

Customer service dispatch

Switchboard experience

Data entry and computer skills

Education

High School diploma or GED

Tools

Microsoft Word

Email

Internet

Job description

Location: Brunswick, ME
Facility: Mid Coast Hospital
Schedule: Part Time
Shift: Day
Job Category: Professional - Nonclinical
Req #: 93320
Date Posted: Sep 15, 2026

Summary

The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High School diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $18.36 to $21.31 per hour.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [emailprotected].

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms, including notified recordings, smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management. MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

If you have questions about this role, please contact [emailprotected]

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [emailprotected].

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