Switchboard Operator

St. Joseph's Health; City of Syracuse (NY); On-site; USD 25,000 - 32,000; Part time

Job summary

St. Joseph's Health in Syracuse, NY is seeking a part-time Day Shift Switchboard Operator. The role involves providing telephone and information services, operating the switchboard to direct calls and paging, and supporting hospital goals with additional duties as assigned.

Minimum education is a high school diploma or equivalent; prior switchboard experience is welcome but not required. Strong communication and customer service skills are essential in this office setting.

Qualifications

• High school graduate or equivalent.
• Previous switchboard experience is desirable but not required.

Responsibilities

• Provide telephone and general information services and operate the switchboard.
• Direct all incoming and internal calls and perform paging as needed.
• Assist in achieving hospital goals and perform other duties as assigned.

Skills

Customer service

Crisis intervention

Communication

Education

High school diploma or equivalent

Tools

Switchboard system

Job description

Employment Type:

Part time

Shift:

Day Shift

Description:

Part Time Day shift: 20 hours weekly

POSITION TITLE:

Switchboard Operator -Part Time Day

POSITION SUMMARY:

Provides telephone and general information services. Operate the switchboard, directing all incoming calls and internal calls as well as paging services as required. Performs other duties as assigned to assist in achieving overall division and hospital goals.

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

High school graduate or equivalent. Previous experience operating switchboards highly desirable, but not required.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

Demonstrated competency in the operation of the hospitals communication system. Crisis control intervention skills. Excellent communication and customer service skills.

WORK ENVIRONMENT AND HAZARDS:

Office setting. Exposure Class II.

PHYSICAL DEMANDS:

Sedentary work: prolonged sitting.

WORK CONTACT GROUP:

All services, medical staff, patients, visitors, contractors and vendors.

SUPERVISED BY:

Coordinator of Services or Manager

Pay Range: $18.50 - $23.40

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.