Switchboard Operator

Rochester General Hospital; City of Rochester (NY); On-site; USD 24,000 - 27,000; Full time

Job summary

Rochester General Hospital in Rochester, NY is seeking a Switchboard Operator to manage incoming and outgoing calls, assist patients and staff, and monitor emergency communication systems.

The role requires multitasking, excellent communication, and computer skills, including typing at least 35 wpm; evening shifts with rotating weekends. This is a full-time position in a hospital setting with opportunities to contribute to patient service.

Qualifications

• Two (2) years customer service experience, preferably in a fast-paced environment.
• Demonstrated compassion, empathy and customer service skills.
• Strong verbal and written communication skills, including excellent diction and articulation.
• Ability to multitask and work under rigorous pressure.
• Proficient in use of computers; must be able to type a minimum of 35 wpm.

Responsibilities

• Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills).
• General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager.

Skills

Customer service

Multitasking

Typing 35 wpm

Verbal and written communication

Job description

JOB TITLE: SWITHCBOARD OPERATORSTATUS: FULL TIMELOCATION: RGH 1425 PORTLAND AVENUE ROCHESTER, NY 14621DEPARTMENT: SWITCHBOARDSCHEDULE: EVENINGS, ROTATING WEEKENDS REQUIREDSUMMARYAs a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.RESPONSIBILITIESCall Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the managerMINIMUM QUALIFICATIONSTwo (2) years customer service experience, preferably in a fast-paced environment settingDemonstrated compassion, empathy and customer service skillsStrong verbal and written communication skills, including excellent diction and articulationAbility to multitask and work under rigorous pressureProficient in use of computers; must be able to type a minimum of 35 wpmPREFERRED QUALIFICATIONSBilingual preferred; able to pass a language proficiency assessment within 30 days of hireEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.25 - $19.89CITY:RochesterPOSTAL CODE:14621The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.