Switchboard Operator

Rochester Regional Health; City of Rochester (NY); On-site; USD 24,000 - 27,000; Full time

Job summary

Rochester Regional Health's United Memorial Medical Center in Batavia, NY, is seeking a Switchboard Operator to manage calls and assist patients and staff. You will prioritize STAT and emergency messages, staff the switchboard, and support department operations with accurate information.

The role requires clear communication, the ability to multitask under pressure, and a minimum typing speed of 35 wpm. Schedule is M-F 9a-5p with weekends 10a-6p; base pay range is $17.25–$19.88 per hour.

Qualifications

• Two years customer service experience preferred.
• Demonstrated compassion, empathy and customer service skills.
• Strong verbal and written communication skills, including excellent diction and articulation.
• Ability to multitask and work under rigorous pressure.
• Proficient in use of computers; must be able to type a minimum of 35 wpm.
• Bilingual preferred; pass a language proficiency assessment within 30 days of hire.

Responsibilities

• Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)

Skills

Customer service

Compassion and empathy

Verbal and written communication

Multitasking under pressure

Typing 35 wpm

Bilingual (preferred)

Job description

Summary

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.

STATUS

Full-Time 37.5 hours a week

LOCATION

United Memorial Medical Center

DEPARTMENT

Switchboard

SCHEDULE

M-F 9a-5p, Weekends 10a-6p

Responsibilities

• Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
• General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

Minimum Qualifications

• None

Preferred Qualifications

• Two (2) years customer service experience, preferably in a fast-paced environment setting
• Demonstrated compassion, empathy and customer service skills
• Strong verbal and written communication skills, including excellent diction and articulation
• Ability to multitask and work under rigorous pressure
• Proficient in use of computers; must be able to type a minimum of 35 wpm
• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

Required Licensure/Certification Skills

• None

Physical Requirements

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$17.25 - $19.88

City

Batavia

Postal Code

14020

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.