Unit Secretary

Rochester General Hospital; City of Rochester (NY); On-site; USD 2,376,000 - 2,721,000; Full time

Job summary

Rochester General Hospital's Emergency Services unit is seeking a dedicated Unit Secretary to support nurses and physicians with communications, documentation, and supplies. The role involves daily administration, answering calls, routing messages, processing work orders, maintaining supply levels, and ensuring patient information is accurately recorded.

You should have strong organizational and computer skills, experience with PC and office software, and excellent attention to detail.

Qualifications

• Exceptional documentation and record-keeping skills.
• Strong verbal and written communication abilities.
• Excellent organizational and multitasking capabilities.

Responsibilities

• Daily administration: answer calls, route messages, and support nurses and physicians.
• Sort and distribute mail; create work orders and HELPSTAR tickets; report unit needs.
• Maintain inventory and supply levels for the unit; ensure safety and readiness.

Skills

Exceptional documentation skills

Excellent communications

Excellent organization skills

Tools

PC and office software

Job description

SUMMARYAs a Unit Secretary, you are an integral part of the nursing unit, which relies on your help with communications, process management and supplies.STATUS: Full-TimeLOCATION: Rochester General HospitalDEPARTMENT: RGH Emergency ServicesSCHEDULE: Day/Evening/Night Shifts availableATTRIBUTESExceptional documentation skills and professional behaviorExcellent communications and organization skillsDemonstrated experience with PC and office software programsRESPONSIBILITIESDaily Administration. Answer telephone/route calls, provide administrative support for nurses and physicians, sort and distribute mail; create work orders, HELPSTAR tickets and report any unit requirements to appropriate department; maintain inventory and supply levels for unitPatient Care. Perform daily rounding of patients on unit, update whiteboards and ensure all safety measures are in place; respond to patient’s call for service as needed; maintain awareness of arrivals and discharges on unitDocumentation. Ensure concise, pertinent and complete patient care documentationEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.25 - $19.75CITY:RochesterPOSTAL CODE:14621The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.