Switchboard Operator

St. Mary's Medical Center; Blue Springs (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance benefit plan

401K

SB4

Job summary

St. Mary’s Medical Center in Kansas City, MO seeks a PBX Operator (Per Diem) to manage the hospital switchboard, greet visitors, and route calls to the appropriate departments.

This role also monitors alarms and supports emergency communications, working on a PD/PRN basis as needed. The ideal candidate will have a high school diploma or equivalent, PBX or switchboard experience, strong communication skills, and the ability to multitask in a fast-paced hospital environment.

Qualifications

• High School Diploma or equivalent required.
• Experience in PBX or switchboard preferred.
• Office/reception experience beneficial.
• Excellent written and verbal communication skills.
• Ability to multitask and meet deadlines.
• Strong analytical and problem-solving abilities.
• Customer service experience preferred.

Responsibilities

• Answer and route calls to departments, physicians, or staff promptly and courteously.
• Assist visitors and callers and direct them to proper contacts; handle emergency calls by connecting them to on-call personnel.
• Monitor the telephone system and report malfunctions; maintain logs and messages.
• Coordinate calls and information flow during hospital emergencies or critical events.
• Maintain confidentiality and comply with hospital policies.

Skills

Communication

Multi-tasking

Analytical thinking

Customer service

Education

High School Diploma or Equivalent

Job description

Employment Status

Per Diem

Overview

Shifts Available: Variable

Employment Type: Per Diem (PD/PRN)

Hours: Variable

Location: St Mary's Medical Center – Kansas City, MO

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/ PRN as needed.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
• Assist visitors and callers by providing information or directing them to the appropriate contacts , and promptly handle emergency calls by connecting them to response teams or on-call personnel
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
• Support communication during hospital emergencies or critical events by coordinating calls and information flow
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Benefits

• Competitive compensation
• Medical insurance benefit plan
• 401K
• - SB4

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf